Web Support
7 months ago
**Web Support (Russian speaking)**
**About CNM**
The College of Naturopathic Medicine (CNM) is the UK’s largest, highly-respected and well-known natural-medicine training provider, with colleges in London, Belfast, Birmingham, Brighton, Bristol, Edinburgh, and Manchester.
**The Role**
We are looking for a Web Support who will be responsible for various activities and responsibilities in Moodle administration and IT Support for students (Russian and English speaking) and internal staff. You will join our team at our Head Office in East Grinstead, West Sussex, in a full-time capacity.
**Some of the duties include**:
- Providing technical support to users within agreed timelines
- Using Freshdesk ticketing system to record support queries with set SLA’s.
- Participate in IT project work, working with milestones, deadlines, and targets.
- Problem-solving, researching and assisting to procure new solutions/systems.
**Experience and knowledge required**:
- Can speak fluently in Russian and English
- Basic Development: HTML, CSS, WordPress, WooCommerce
- Some programming experience is desirable - JavaScript, Python, or any equivalent web programming language.
- Platforms: Learning Management System - Moodle, Workbench (SQL), Visual Studio code
**Benefits**:
- Salary is negotiable based on knowledge, skills and experience
- Free short courses on natural therapies
- Increased holiday allowance with the length of service (max 26 days + 8 bank holidays)
- Store discount card
- Bike to work scheme
- Two company parties per year
- Sick pay after the first year of employment
**Salary**: £30,000.00-£35,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Flexitime
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- East Grinstead, RH19 4LZ: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Basic development (HTML, CSS, WordPress): 2 years (required)
- Technical Support: 2 years (required)
- Customer service: 2 years (required)
**Language**:
- Russian (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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