Legal Services Assistant

2 weeks ago

Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

As an assistant within the team, you'll be at the forefront of everything legal that we do and have a positive impact across the Trust and when engaging with key stakeholders. Day-to-day, you'll help support with some inquests, claims and general advice matters plus office administration. You will support the team to provide timely advice on healthcare law matters to staff across the Trust, in all Care Groups and to the Board. Work will cover a range of things including any issues that arise on inquest and claims matters and any general advice queries which often touch upon consent, safeguarding, behavioural issues, and medical treatment decisions.

You will be involved in making positive changes to Trust processes and guidance and sharing learning and themes from claims and inquests in order to support the Trust's drive for quality and to improve patient safety

This is a substantive full-time post (37.5 hours per week) working Monday to Friday.

The post holder will likely be exposed to the following areas of law (not exhaustive):

- Inquests
- Clinical and non-clinical claims
- External requesters (i.e. evidence for Court Proceedings, criminal investigations, professional reports and professional conduct hearings)
- Cases within the remit of the Court of Protection, Mental Health Act, Mental Capacity Act and DOLS

Due to the varying nature of the areas of practice that can be referred to Legal Services, the post holder will provide widespread administrative support to the service in assisting in the coordination of any cases. The post holder will:

- Act as a central point of contact for requesters.
- Monitor the Legal Services inbox and assist with telephone duties.
- Ensure cases (claims and inquests) are centrally managed, logged, processed and appropriately concluded, in line with any procedures and rules.
- Enquiries, complaints, queries or concerns may be wide-ranging and complex and which require signposting appropriately. The post holder will need to have the ability to determine the priority and urgency of messages and ensures all are communicated accurately in an appropriate and timely manner.
- Liaise with stakeholders appropriate to the case to identify, locate and collate information that addresses the request/assists the process.
- Exchange verbal and written information concerning legal documents and proceedings to NHS Resolution, witnesses, claimants, panel firms etc requiring agreement and co-operation, communicate sensitive financial settlement details and results of inquiries to solicitors and others.
- Investigate and resolve wherever possible, instances where evidence cannot be located or obtained for any case.
- Provide support and advice to staff which is relevant to the nature of the request from inception to conclusion of any case.
- Assist management in preparing evidence by proof reading and formatting witness statements and correspondence, ahead of disclosure.
- Update professionals on the status of the case when indicated or appropriate.
- Respond to enquiries in a manner conducive to the process to ensure that expectations are met.
- Ensure quality is maintained and that any written or verbal information is presented in a professional style and format across the board.
- Ensure the relevant authority is in place to release information.
- Deal promptly and effectively with all correspondence relating to such matters.
- Process data accurately and effectively and maintain robust electronic legal files.
- Ensure robust data entry on Datix.
- Ensure that any matter that requires the attention of management within the team is brought to their attention promptly.
- Escalate any media issues that may arise as a result of risk/publicity exposed by any legal case.
- Maintain working partnerships with both internal and external professionals in managing any cases within these areas of law.

3
- Assist the Trust’s administration of compliance with the legalities of the relevant legislation, the Codes of Practice and the CQC’s standards.

Personal Assistance
- Deal with incoming and outgoing correspondence and telephone calls, taking messages and obtaining information on any manager’s behalf.
- Using initiative, determine the priority and urgency of messages, either by dealing with the call or redirecting, and ensuring all are communicated accurately in an appropriate and timely manner.
- Co-ordinate all activities (i.e. meetings, conferences etc.) with other professionals.
- Provide a comprehensive administrative service (including minute taking) in an accurate and timely manner.
- Accurately input, update and retrieve data using a variety of data collection systems such as Datix, E-Roster and various Trust clinical systems (PAS, Maxims, Oceano)
- Excel Spreadsheet creation, use and interrogation.
- Be able to assist in providing update reports for Executive and Senior Team in relation to number of cases and their status.

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