Customer Excellence Team Leader

4 weeks ago

Newcastle upon Tyne, United Kingdom Thermo Fisher Scientific Full time

**Team Leader of Customer Excellence - Order Fulfillment**

Reports To: Manager, Customer Excellence

Group/Division: BPG

Job Profile Title: Team Leader, Customer Experience

Career Band: 5

Job Track: Management

Position Location: Cramlington **(Benton Lane, Newcastle area)**

Number of Direct Reports: TBD

Day/Shift (if applicable): Day

FLSA Status (Exempt/Non-Exempt) Exempt

Relocation (if applicable): No

The Team Leader, Customer Excellence - Order Fulfilment has direct responsibility responsible for leading the order fulfilment team within the Customer Excellence Single Use Division (SUD) business supporting a highly responsive customization process and delivering an outstanding customer experience. Primary accountabilities include driving efficient team performance and timely order execution in support of a rapidly growing custom business. With a continuous improvement approach and passion for customer success, this role will build strong cross-functional relationships and create client loyalty through well-managed experiences with the Global Customer Excellence Team members and processes

**Responsibilities**:

- Responsible for leading and developing the Cramlington assigned Order Fulfillment team
- The Customer Excellence team are responsible for the management of individual custom orders for selected key accounts, Responsibilities include but are not limited to: timelines, milestone tracking, documentation, communication, report outs, dashboards, and all other requirements for the effective allocation and shipment of orders
- Leads cross-functional teams appropriate to support the timing and scope of the order/project/program. Daily goal is to meet or exceed customer expectations for order fulfilment cycle times, work collaboratively with internal and external teams to and maintain compliance with business rules
- Manages individual and team distribution of work, promoting balanced workload and prioritization of assignments while ensuring adequate coverage to provide best in class support for the customer
- Accountable for building customer relationships, capturing customer’s needs accurately, working closely with the commercial team to support business, and supplying timely responses to customer requests
- Responsible for assembling, analyzing and reporting metrics around service, quality and communication
- A strong leader who promotes professional development, builds team’s capability, creates an inspiring team environment with an open communication culture and empowers employees to get involved with continuous improvement initiatives
- Adhere to the Company’s instructions and policies related to order management and customer relations and to meet established goals
- To perform any other duties as may be required within the remit of the role
- To understand and accept personal responsibilities for Health & Safety on site in compliance with local legislation and the Company’s Health & Safety Management

Minimum Requirements/Qualifications:

- Requires BS/BA degree, or equivalent work experience
- 4+ years of proven performance in customer service/ customer excellence role
- Experience in Order Fulfillment, Customer Excellence, or equivalent is preferred and ideally within the manufacturing or distribution industries
- Previous experience in developing customer relations and demonstrable interpersonal, communication and customer service skills

**Knowledge, Skills and Abilities**
- Excellent interpersonal skills both written and verbal, including digital literacy, exceptional detail orientation, strong follow up, and ability to solve problems
- Experience leading and aligning teams and have excellent communication/customer service skills
- Must be a strong collaborator with internal teams, an effective communicator, and have an ability to address customer needs for order processing
- Timely responsiveness, time management, ability to prioritize

  • Customer Service Team Leader

    7 days ago

    Newcastle Upon Tyne, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel are working with a well known business to recruit a Customer Service Team Leader to join their growing team in Newcastle Upon Tyne. **Client Details** Page Personnel are working with a well known business to recruit a Customer Service Team Leader to join their growing team in Newcastle Upon Tyne. This is a great opportunity for somebody with...

  • Customer Service Team Leader

    1 week ago

    Newcastle upon Tyne, United Kingdom Page Personnel - UK Full time

    Opportunity to join an International leading business within their industry - Competitive Salary! **About Our Client**: Page Personnel are working with a well known business to recruit a Customer Service Team Leader to join their growing team in Newcastle Upon Tyne. This is a great opportunity for somebody with Customer Service Team Leader to take their...

  • Customer Team Leader

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 112 Newton Road, High Heaton, Newcastle Upon Tyne, NE7 7HN- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid...

  • Customer Team Leader

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 112 Newton Road, High Heaton, Newcastle Upon Tyne, NE7 7HN- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training provided- - You must...

  • Customer Team Leader

    1 week ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 112 Newton Road, High Heaton, Newcastle Upon Tyne, NE7 7HN- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training provided- - You must...

  • Customer Team Leader

    3 hours ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, 1 Cedar Road, Newcastle Upon Tyne, NE4 9XU- Pay: £13.32 per hour- Contract:30 hours per week + regular overtime, permanent, part time- Working pattern:varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full,...

  • Customer Team Leader

    18 hours ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** Location: 20 The Leazes, Burnopfield, Newcastle Upon Tyne, NE16 6HR Pay: £11.00 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    18 hours ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** Location: Dewhurst Terrace, Sunniside, Newcastle Upon Tyne, NE16 5LP Pay: £11.00 per hour + great benefits Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: 3 varied shifts over 7 days including early mornings (from 5.45am), afternoons, late evenings (store closing) and weekends, to be...

  • Customer Team Leader

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Dewhurst Terrace, Sunniside, Newcastle Upon Tyne, NE16 5LP - Pay: £12.10 per hour + great benefits - Contract: 24 hours per week + regular overtime, %contract_length% %seasonal% %contract%, %time% - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and...

  • Customer Team Leader

    1 week ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Dewhurst Terrace, Sunniside, Newcastle Upon Tyne, NE16 5LP - Pay: £12.10 per hour + great benefits - Contract: 24 hours per week + regular overtime, %contract_length% %seasonal% %contract%, %time% - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and...

  • Customer Team Leader

    2 hours ago

    Newcastle upon Tyne, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, Derwent Street, Newcastle Upon Tyne, NE17 7HS - Pay: £12.10 per hour + great benefits - Contract: 25 hours per week + regular overtime - Working pattern: varied shifts including early mornings (from 5:45am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview - Full...

  • Customer Service Team Leader

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Equans Full time

    **Domaine**: Fonctions Supports/Support administratif - **Type d'emploi**: **Temps de travail**: Full-Time - **Equans is looking for a Customer Service Advisor** **to join our team in Newcastle upon Tyne** **on a Fixed term contract** **basis of 8 months. This is a **full time **role working 37.5** **hours per week. On offer is a **competitive salary of...

  • Customer Services Team Leader

    7 days ago

    Newcastle upon Tyne, United Kingdom Gas Direct Ltd Full time

    Customer Services Team Leader **Salary**: £28,000 to £30,000 Location: Office-based, Westerhope, Newcastle Working hours: 37.5 hours per week between the hours of 8am and 5pm, Monday to Friday Permanent position Are you passionate about delivering an excellent customer experience? We are looking for a Team Leader to lead and manage the Customer...

  • Customer Team Leader

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Co-op Full time

    Working pattern: Varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. ...

  • Customer Team Leader

    1 week ago

    Newcastle upon Tyne, United Kingdom Co-op Full time

    Working pattern: 4 varied shifts over 7 days including early mornings of 6am (store opening), afternoons, late evenings of 10pm (store closing) and weekends, to be discussed at interview. Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at...

  • Team Leader

    1 week ago

    Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    **Team Leader** Our client is a major UK High Street Bank. Newcastle Upto Tyne - NE27 We are looking for a passionate Team Leader to join a growing department, an experienced leader with a proven track record in leading teams and getting the best out of colleagues to drive service excellence. Spending most of the time guiding and coaching the team to help...

  • Customer Service Team Leader

    3 weeks ago

    Newcastle upon Tyne, United Kingdom NDA Full time €6 - €15

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months. Based in Newcastle, you will be responsible for coaching...

  • Customer Service Team Leader

    3 weeks ago

    Newcastle upon Tyne, United Kingdom NDA Full time €6 - €15

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months. Based in Newcastle, you will be responsible for coaching...

  • Customer Service Team Leader

    3 weeks ago

    Newcastle upon Tyne, United Kingdom NDA Full time

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months.Based in Newcastle, you will be responsible for coaching and...

  • Customer Service Team Leader

    1 week ago

    Newcastle upon Tyne, United Kingdom NDA Full time

    Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period of 6 months.Based in Newcastle, you will be responsible for coaching and...