IT Operations Officer

6 months ago

Malmesbury, United Kingdom Dyson Full time

**Summary**:
**Salary**:
Competitive

Team:
Information Technology

**Location**:
United Kingdom - Malmesbury Office

**About us**:
Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge - more categories, more locations, and more people.

Our scale and rapid growth make Dyson rich in new opportunities. We value new ideas and diverse perspectives, so our people are trusted with real work and responsibility from the outset. You’ll develop fast and have the chance to move into different business areas and regions. And you’ll be part of a global network of curious people - a community that supports and learns from each other.

The Dyson Institute is building a world class higher education provider, to develop the best engineers in the world who will pioneer technologies and radical new designs that shape the future of engineering and innovation.

We are searching for talented individuals who are passionate about Service Management to join our Digital Services team.

**About the role**:
Working with Senior stakeholders, you will support and deliver short, medium and long term roadmaps for improving the effectiveness and efficiency of end to end service management across all Academic and operational IT Services that will generate a significant, positive impact through improved stability, capacity management, quality and cost effectiveness.

**Responsibilities**:

- Drive continual improvement into The Dyson Institute IT service.
- Ensure that our Teaching Spaces are IT ready and working effectively.
- Ensure ITIL aligned governance and standards are followed.
- Establish and maintain strong relationships with the wider Dyson business and our external vendors. Ensuring regular communication of service requirements, service improvements, risks, service changes, service outages and service issues.
- Ensure that for any existing, new or amended IT services being introduced that a service design is created and approved and that the service is transitioned effectively and smoothly into Digital Services.

**About you**:

- A good level of experience in IT service delivery roles
- Previous experience (min 2 years) working in an IT Service Operations/Management role, preferably within Higher Education.
- Previous experience working with vendors and contract management.
- Driven to solve problems and with a continuous improvement mindset.
- A natural communicator, understanding how to share insights with a range of stakeholders and using your logical and creative thinking skills to develop compelling narratives that support Senior Leaders to make effective business decisions.

**Benefits**:
Financial:

- Performance related bonus
- Company paid Life Assurance
- Discounts on Dyson machines
- Competitive pension scheme
- Purchase additional holidays

Lifestyle:

- 27 days holiday plus statutory bank holidays
- Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon
- On-site parking
- Endless free coffee and tea, and a free lunch
- Free on-site hair salon
- On-site lifestyle Assist
- Electric vehicle scheme

Health:

- Private Medical insurance for all employees
- Employee Assistance Program for employee and dependents
- Digital GP and prescription service
- Fertility treatment support
- On-site gym and sports centre
- On-site wellbeing centre

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