Customer Service Advisor

6 months ago

StokeonTrent, United Kingdom RKW Ltd Full time

We are looking for a customer-focused individual to join on a 9 month Fixed Term Contract - with a good possibility of extension and / or being made into a Permanent Employee.

This supports the key organisational objective of achieving a Best in Class and consistent service delivery to all consumers regardless of which channel they may choose to contact the organisation.

**Responsibilities and Duties**:

- Processing customer return requests and warranty claims
- Communicating with internal and external departments regarding repairs and spares
- Contacting customers or other departments within the company with issues that arise

**Skills & Desirables**:

- Customer Service experience essential
- Commitment to providing outstanding customer service
- Excellent communication skills, both written and verbal
- Attention to detail, can-do attitude and willingness to go the extra mile for the customer
- Ability to co-operate with the team to assist customers and colleagues
- Knowledge of relevant software packages (Word, Excel, and PowerPoint)

**Company Benefits**:

- 33 days' annual leave (full year allowance)
- Free parking on all sites
- Complimentary drinks
- Canteen facilities which include vending machines supplying hot and cold snacks
- Staff discount on all our products
- Employee Assistance Program
- Refer a Friend Scheme
- Training and development
- Eye care allowance
- Exclusive discounts on cinema, holidays, days out, eating out and much more
- Long service incentives and rewards
- Company Annual bonus scheme based on company performance and individual

Come and join us to celebrate 30 years of business

**Job Types**: Full-time, Temporary contract

**Salary**: £20,500.00-£21,500.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Stoke-on-Trent, Staffordshire (required)

Ability to Relocate:

- Stoke-on-Trent, Staffordshire: Relocate before starting work (required)

Work Location: In person

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