Technical Operations Specialist

7 days ago

St Albans, United Kingdom Arsenal FC Full time

We are looking for a **Technical Operations Specialist** to provide day-to-day technical support to the training ground staff and specialise in the support of football related technology.

**Who we are**

We are one of the most famous clubs in world football, with a rich heritage and history of success - read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

**Your day-to-day**
- Desktop and system support across the London Colney and Hale End training grounds.
- Providing technical support to senior football staff.
- Carrying out and assisting the Technical Operations Team Lead with business relationship management plans and activities with nominated departments, to promote the Service Desk as a proactive and recognised business partner.
- Building relationships with key stakeholders to understand the business IT needs and identify technical solutions to problems.
- Supporting the Technical Operations Team Lead in the delivery of training ground IT initiatives and projects, providing training to staff and promoting the uptake of new technology.
- In-depth knowledge of all training ground services.
- Troubleshooting and resolving issues when they arise or escalating to the appropriate teams.
- Developing and maintaining good relationships with 3rd Party suppliers.
- Proactively monitoring of the Club's IT landscape.

The role will also require out of hours support and travel where appropriate to support matches and tours.

**What we are looking for**
- Experience of working in an IT Service Desk environment with VIP support experience.
- ITIL Foundation and experience of ITIL processes.
- Strong knowledge of both Microsoft and Apple operating systems with emphasis on MacOS, iOS & Windows desktop technology.
- Active Directory / Azure administration.
- 0365 Administration including Endpoint Manager, Teams administration and Exchange Online.
- Experience with using and troubleshooting mobile devices including iPhone/ iPad technology.
- Network Printers / Multifunction Devices.
- MAC OS Support / Troubleshooting.

Experience of the following technologies would be desirable:

- JAMF Pro.
- Knowledge of networking elements including DNS and DHCP, LAN, WAN and Wi-Fi.
- Global Protect VPN.
- A basic understanding of Football Performance Analyst support.
- Football Analysis systems e.g., Sportscode, MatchTracker. and infrastructure (Cameras, networking).

**Why choose us**

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

- An exciting reward and recognition scheme
- Generous holiday allowance which increases with your length of service
- Great internal learning and development programmes
- A competitive health and wellbeing benefits package
- A leading Employee Assistance Programme
- Great discounts with some of our Partners

**Arsenal for Everyone**

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

**_Disability Confident Leader_

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