Healthcare IT Support Specialist

2 weeks ago


St Albans, United Kingdom Cubiq Recruitment Full time

Healthcare IT Support Specialist


Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

Hertfordshire - UK

Permanent

I am currently looking to speak to candidates in relation to an exciting opportunity to join a leading healthcare IT solution provider.

The ideal candidate for this role will have experience working in a healthcare IT support environment and have a good working knowledge of Radiology IT.

In this role you will be responsible for providing a professional and customer‐focused service through the life cycle of each support ticket and manage customer expectations by keeping the client informed of ticket progress. Recording all incidents and requests, ensuring that relevant details are captured in line with the service desk standards. Investigate and diagnose incidents by providing 2nd line support, gathering and analysing information to identify and resolve a range of technical issues such as hardware, software, application and network incidents with the objective of restoring normal service as quickly as possible. Communicating with the customer via our online Support Portal, telephone and email. Liaising with 3rd party suppliers where necessary, logging tickets as required and acting as a central point of contact. Monitoring and tracking incidents/requests and escalating these incidents where necessary to other resolver groups/line managers.

In addition to having a strong technical background, you will need to have experience that will allow the successful candidate to work alongside the implementation, integration and project teams while demonstrating strong product, workflow, and domain knowledge.

Key responsibilities:

  • Responsible for dealing with incoming incidents and queries
  • Work with different members of the support team, and be heavily involved in the overall lifecycle of the incidents.
  • Participate in training new staff members
  • Create, maintain and improve documentation
  • Liaise with the client on updates and resolutions.

Key skills:

  • Good understanding of Microsoft Windows and MS Office.
  • Microsoft SQL Server, HL7 & DICOM
  • Strong written and verbal communication skills.
  • Experience with working with Radiology IT solutions.

This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

** If you're interested in this opportunity, please submit your CV via the link provided **

Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to Healthcare IT, AI, Software, ERP, Engineering, Manufacturing and Commercial sectors. Our teams of specialist recruiters operate across all core commercial engineering & technology disciplines and specialist areas.


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