Technical Sales Support Co-ordinator

2 weeks ago


Letchworth, United Kingdom The Focusrite Group Full time

**Technical Sales Support Co-ordinator (Audio Technology)**

**Based**: Letchworth Garden City
**Term**: Permanent, Full time
**Salary**: £27000 - £40000 pa depending on skills and experience + excellent benefits

**The Company**:
We are Linea Research a company within the Focusrite Group of brands. We are based in Letchworth Garden City, Herts and are rapidly expanding our teams as we grow to one of the biggest names in Live and Installed Sound.

We are proud of our UK based manufacturing, research, and design teams. We enjoy the opportunity to socialise together and celebrate achievements alongside our sister brands in the Focusrite Group.

We design, develop, manufacture and market innovative professional audio equipment. Our amplifiers and processors are sold and used across the world. Some of the biggest venues and festivals are powered by Linea Research amplifiers and we are globally recognised as a leading manufacturer of professional amplifiers.

**The Role**:
**Responsibilities**:

- Third party service centre support - provide technical assistance, parts supply and repair for service departments located at our customers premises.
- Service Administration - Manage the return authorisations and customer ticketing system. Organise the billing of repairs.
- Close liaison with the Service Repair team to ensure that replacements are issued in a timely and appropriate manner. Overseeing any customer repair/refurb jobs and capturing data for the service department database.
- Dispatch - Arranging shipping for any service orders, occasionally assisting dispatch team by picking and packing service orders.
- Production support - Assisting in production issues, drawing up build procedures, occasionally arranging stock reworks, assisting in some test stages including the calibration and maintenance of test equipment.
- Quality - Assist the quality manager with checks, identify trends and report.
- Prototypes and Pilot Builds - Getting involved in early production stages to implement and document new builds.
- Reporting - Responsible for generating month end reports for the service department.

**Job requirements**:

- Previous experience in an electronics background is required.
- A keen interest in all things audio
- Excellent interpersonal skills.
- Ability to manage multiple work processes.
- Meticulous attention to detail.
- IT literate in MS Outlook, Word and Excel.
- Solid secondary level education is required in Maths and English.

**Benefits**:

- Working hours 37.5 hours per week (Monday to Friday).
- 22 days holiday, plus bank holidays.
- Company Pension scheme.
- Opportunity to join our Group Income Protection / Life Assurance schemes, Health Cash Plan and Private Medical Insurance after successfully passing your probationary period.
- Group Bonus scheme.
- Opportunity to join our Electrical Car Scheme.
- Good working environment with a great team of people



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