Guest Experience Executive

3 weeks ago

London, United Kingdom Australasian Recruitment Company Full time

**Guest Experience Executive**

***

**Salary: £25,000 - £30,000 per annum**

This is a permanent opportunity to work as a Guest Experience Executive for a company that manages short term property stays. In this role as Guest Experience Executive the successful applicant will be responding to customers and managing the guest booking process including enquiry management, guest stay support, guest communications and delivering the company’s customer promises.

**Guest Experience Executive Responsibilities**:

- Delivering a 5-star service in the maintenance and preparation of homes and a seamless guest experience
- Managing and delivering guest bookings and enquiries including issue resolution in a timely and professional manner
- Supporting and managing logístical operations, including cleaning and linen partnerships and the management of property service suppliers
- Responding to customers and managing the guest booking process including enquiry management, payments, guest stay support and guest communications
- Supporting the Operations Team in scheduling of end-to-end operations including check ins/check outs, cleaning, linens etc.
- Supporting the maintenance and upkeep of the London portfolio of homes as well as resolving maintenance issues to the satisfaction of homeowners and guests

**Guest Experience Executive Essentials**:

- Someone with experience in the Hospitality industry
- Someone who thrives under pressure and with constantly changing dynamics
- A people person who thrives on working with others and loves building personal connections that drive growth
- Someone who is organised and detail oriented.
- Someone who has strong written, verbal and interpersonal skills who's highly outgoing, energetic and focused

**Guest Experience Executive Benefits**:

- An exciting and fast-paced start up environment
- Friendly team and monthly socials together
- Informal ongoing development and training on other key business skills such as project management
- Eligibility to be part of the company bonus scheme after passing probation

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