Strategic Customer Insights Associate

4 weeks ago

Bolton, United Kingdom AXA Full time

**Description**:
We're on an exciting growth trajectory investing in our workforce of the future, and now have a requirement to recruit a permanent, full time Strategic Customer Insight Associate. You will help shape how we gather customer insight at AXA, using research to tackle strategic business questions. In addition, you will be responsible for the management of specific transversal AXA UK&I tools, including key relationships with third-party insight suppliers who help us gather customer insight.

You will be required to contribute to transversal insight strategy by assisting on broader objectives, providing your research expertise and project management support. At AXA we're adopting a Hybrid way of working, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.

**What you'll be doing**:

- Develop and own the UK&I customer panels featuring both consumer and SME participants
- Own customer testing by managing research requests to the customer panel, working with AXA stakeholders and the panel supplier
- Assist stakeholders in writing research briefs
- Recommend relevant quantitative/qualitative research methods that will provide actionable insight to stakeholders, working with third-party insight suppliers
- Report on research results and communicate actionable insight to stakeholders
- Own the UK&I insight roster and key supplier relationships
- Promote the value of customer insight by sharing research, educating stakeholders and the wider AXA team

**Qualifications**:

- A qualification in a numerate discipline, social sciences or research
- Experience in deploying quantitative/qualitative research methods in business or studies
- Project management skills
- Stakeholder management, influencing and negotiation
- Good written and verbal communication
- Attention to detail
- Knowledge of insurance & financial services markets are preferred but not essential
- Experience of working with research agencies is preferred

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

**What we offer**:
One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts
- Gym benefits

Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development and celebrating differences. We understand that everyone has individual work and home life responsibilities, therefore we’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.

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