Head Concierge/porter

2 days ago


London, United Kingdom PMR Full time

We are looking for someone with a very strong work ethic and great customer service, to join a fantastic team at a luxury residential development in Knightsbridge, London SW7

**Working hours**:
You will be expected to work on a 3 week rota, as follows:
Week 1: Monday - Friday: 7am-3pm
Week 2: Monday - Friday: 10am - 6pm
Week 3: Monday - Wednesday: 2pm-10pm, Saturday & Sunday: 7am-3pm

**Core Competencies**:

- Communication
- Drive, Perseverance and Quality Focus
- Planning and Organisation
- Adaptability and Flexibility
- Teamwork and Empathy

The Head Porter role is focused upon excelling in the area of Customer Service and providing an unrivalled resident experience.

**Primary Responsibilities**
- To demonstrate excellent **Communication** skills both with colleagues, individual residents, customers tenants - meeting their sometimes bespoke needs
- To **Exhibit** a passion for Customer Service and possess a clear focus towards creating and maintaining the best possible resident experience
- To **Meet and Greet**the residents and their guests when they arrive at the building and reception. Striving to create an individual experience which makes the person feel valued
- To be attentive to residents and visitors needs and wants within reasonable expectations
- To further develop a dovetailed approach with the team, based on site, and provide assistance to the quality of the service provided - for example; carrying out of viewings out of hours, responding to queries where possible and accurately recording messagesand other communications

**Essential experience**:

- Worked in a similar environment for a minimum of two years
- A good working knowledge of Microsoft windows software including Word and Outlook

**Desirable**:

- Residential experience
- Hospitality background
- Knowledge and experience of health and safety legislation as it applies to the work environment and residential buildings

**Qualifications**:

- Good level of education - to include written and verbal communication skills

**Special Features**:

- Ad-hoc requests will be made via the management team to complete reasonable tasks in relation to the building, residents, and supporting colleagues


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