Cluster Meetings

2 days ago

London, United Kingdom IMPERIAL LONDON HOTELS Full time

As Cluster M&E Sales Executive you will provide commercial, administrative and service support to Cluster M&E Sales Manager through responding to all inquires on event space for our 7 ILH hotels and attend to delivery of clients request of their event.
- Practices efficient and effective yield management and diary management in line with guidelines and in consultation with Cluster Meetings and Events Sales Manager.
- Actively seeks out client feedback after event to gauge satisfaction and ensure repeat business, where necessary resolves and disputes in a professional manager.
- Maintains a good knowledge of all 7 hotel facilities and offers to cross-sell effectively and enhance the guest experience, keeps up to date on competitor pricing, understands the local market and demand.
- Demonstrates a service attitude that exceeds expectations with the ability to handle any enquiries in an efficient and professional manner. Ensures known repeat guests, VIP and other priority members receive special attention.
- Understands the importance of yielding and the demand calendar.
- Attends weekly/ monthly department meetings.

**What we like from you**
- Previous experience gained within conference and events sales including event planning and coordination of M&E.
- Has ability to generate revenue opportunities through up-selling and proactive selling.
- Has a genuine interest in providing the best service for our customer.
- Great organisational and time management skills. Able to adapt to different clients needs and changing business priorities.
- You will have the ability to effectively problem solve ensuring that any complaints are resolved in a calm and professional manner.
- Has a confident and engaging telephone manner with ability to build rapport quickly.
- Working knowledge of Opera would be beneficial
- You will have a good level of spoken and written English

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Event: 2 years (required)

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