Call Centre Administrator

2 weeks ago


Hertford, United Kingdom Personnel Link Employment Group Full time

**Title**: Call Centre Administrator

**Location**: Hertford

**Pay: £25,000 **(reviewed after 6 months of service)

**Hours**: 5 shifts per week with one weekend day required

Call Centre Administrator is required in Hertford for a family-run business that operates a national plumbing, heating & drainage engineers call-out service.

Call Centre Administrator Duties:

- Taking inbound calls, establishing the requirements and assigning an engineer to the job
- Delivering quotes / final invoices to customers and taking payment over the phone
- Providing prompt and efficient service to customers and assisting them on the journey from taking the call to completing the job
- Following set processes and guidelines to ensure all required actions are carried out to achieve the desired outcome.
- A starting salary of £25,000 (reviewed after 6 months of service)
- 5 shifts per week with one weekend day required - 9 hr shifts with start times between 8am to 11am
- Optional overtime available
- Office-based role in Hertford Town Centre
- Full training will be provided
- 20 days annual leave allowance
- Christmas shutdown
- Workplace pension scheme

Call Centre Administrator Requirements:

- Excellent customer service, communication and organisational skills. (essential)
- Enjoy being on the phone in a busy environment. (essential)
- Ability to work in fast-paced environment (essential)
- Previous experience in a call centre or customer service role would be preferred but all training will be provided

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift

Work Location: In person

Reference ID: CALPwo42


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