Customer Support Apprentice
2 days ago
We’re easyfundraising, the largest charity website in the UK. We provide a free service to charities and good causes across the UK enabling them to raise money through internet shopping and have raised over £40million
Easyfundraising.org.uk is the UK’s leading feel good shopping site - offering charities and other good causes the chance to raise free donations every time their supporters shop online. With over 3,800 retailers on board, including Amazon, John Lewis, Argos, M&S, Tesco, Asda, Expedia, ebay, Sky and many more, donations can be raise on everything from hats to holidays. Since launching in 2007, there are now over 140,000 active good causes registered with easyfundraising, from schools and local community groups, to national charities and 1.8 million registered supporters
You could be involved in something BIG and help give millions back to good causes along the way To date easyfundraising has raised over £40 million for good causes across the UK, but that’s just the beginning
We offer employees an excellent modern working environment including a break out area with free breakfast. We also offer competitive salaries, 25 days holiday & duvet days, pension scheme, private medical insurance, annual development budget, annual donation bonus and childcare vouchers amongst other benefits. It’s also a fantastic opportunity to work in a fun relaxed working environment in the heart of picturesque Lichfield city centre or at our central London office.
**Position**:
**Summary of the role**:The main purpose is to complete administration that assists the customer support team to ensure our causes and supporters are receiving high standard of service in line with the customer support department’s KPI’s and objectives.
You will also be responsible for all admin tasks associated with approving causes that register to fundraise with easyfundraising and assisting supporters & causes with queries.
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Main tasks and responsibilities**:*Claims**
- Assist with reviewing all causes that sign up to the easyfundraising platform and follow our validation procedure for those that meet our terms and conditions.
**Customer Support**
- Carry out other associated duties as may arise, develop or be assigned in line with the broad remit of the post.
**Admin**
- Approve changes to cause information such as logos, payment details, or cause administrators.
- Assist with the missing donation process, helping our supporters gain as many donations as possible for their chosen cause.
- To continuously look for ways to improve our customer service offering, identifying opportunities and highlighting those for consideration.
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**Requirements**:
**What we need from you**:
- A minimum of 2 GCSEs grade 4-7, or equivalent, including Maths and English
- An interest in technology such as chat bots, apps, gamification
- Online experience (Shopping, Gaming or Social Media)
- An understanding of what ‘excellent’ customer service looks like and the motivation to deliver it
- Curiosity and willingness to learn
Salary £16,000
- Proactive approach to work
- Good organisational skills, with the ability to work to deadlines and manage own workload
- Ability to follow processes/procedures
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Other information: *
**Other information**
**easyfundraising turns everyday shopping into everyday magic**
easyfundraising are based in Lichfield, a beautiful and vibrant city located in the heart of Staffordshire, just north of Birmingham. We also have an office in central London. easyfundraising allows online shoppers to raise money for a good cause close to their heart, for free, every time they shop online. It’s a bit like charity cashback Brands pay us when they shop online and we share that money with good causes.
We’ve raised over £42M for 180,000 causes since we started back in 2005 and are proud to be a member of the Institute of Fundraising. We offer support to community groups, schools, PTAs, sports teams, animal rescue, big charities, small charities and many more. Over 2.3 million supporters have raised free funds when they shop via easyfundraising with over 7,000 brands: Amazon, eBay, Sainsbury’s, Argos, TUI and many more.
Recently backed with investment from a social impact fund, easyfundraising has an ambitious 3-year plan to transform how supporters raise funds for good causes. To support our growth strategy, we’re investing in our cutting-edge platform, unique products, and amazing people - all to make a positive difference in the world.
If you’re interested in working for a growing, high energy, conscious business that empowers its employees to make a difference, then easyfundraising is for you
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Company Benefits*
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Flexible Schedule: *As a hybrid working organisation, we know the challenges of juggling work, family, and personal lives. We encourage our team to strike their own balance of office and remote working, and flexible working - one that works for individuals.
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Company Pension: *O
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