Customer Service Specialist

3 days ago

Camden, United Kingdom Quarsh Full time

**About You.**

Do you have 1-2 years prior experience in a consumer facing role?

Are you an autonomous self-starter with a "roll-your-sleeves-up", problem-solving mindset?

Are you a confident and empathetic communicator with impeccable, professional written and verbal English communication skills?

**The Role.**

We are looking for someone who is passionate about communicating with and delighting our customers to join our team as our Customer Service Specialist.

You’ll be part of our Digital team, helping to offer a best-in-class experience to all of our customers.

As the key point of contact with our customers, you’ll not only be a brand ambassador who is passionate about what we do, but you’ll also be extremely organised, process-oriented and continuously looking for ways to improve our processes and overall customerexperience.

We’re looking for someone with a can-do attitude who is keen to make a real impact on the experience customers have with The School of Life.
- Key responsibilities:_
- Continuously reviewing, critiquing and innovating on our operational processes to identify and implement ways to ensure our customer offering is truly stand out.
- Reporting back to the wider team on the 'voice of the customer’, feeding back on key themes and proposing ideas and solutions for improvements.
- Responsible for order management, ensuring orders are running on time. This includes liaising with the warehouse on order and return queries and liaising with shipping carriers on order queries when necessary.
- Assisting with website maintenance, for example ensuring T&Cs are up to date with delivery expectations.
- Wider general administration such as issuing refunds, as well as wider company support when needed.

**About Us.**

People are the most expensive, complex, and valuable assets of any company. But all too often, they are the least understood. At The School of Life, we believe that emotional maturity is the key to better employee performance and engagement. Our serviceis built on our 10+ years of experience working with individuals and organisations to develop emotional intelligence. Our Business Workshops are built around a set of core emotional skills that we believe employees and leaders need in order to flourish atwork. Our learning programmes aim to bring about true changes in behaviour, helping employees to overcome hurdles and approach tasks with greater focus, confidence and maturity. The material has a strong theoretical underpinning - drawn from philosophy andpsychotherapy - delivered in a clear style.

The School of Life is a global organisation helping people lead more fulfilled lives.

We believe that the journey to finding fulfilment begins with self-knowledge. It is only when we have a sense of who we really are that we can make reliable decisions, particularly around love and work. Sadly, tools and techniques for developing self-knowledgeand finding fulfilment are hard to find — they’re not taught in schools, in universities, or in workplaces. Too many of us go through life without ever really understanding what’s going on in the recesses of our minds.

That’s why we created The School of Life; a resource for helping us understand ourselves, for improving our relationships, our careers and our social lives - as well as for helping us find calm and get more out of our leisure hours. We do this through films,workshops, books and gifts - as well as through a warm and supportive community. You can find us online, in stores and in welcoming spaces around the globe.

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