Customer Service Team Leader
4 days ago
Customer Service Team Leader/Manager
Woolpit, Suffolk
Full time, permanent
£25,000 - £28,000
I am currently working with a local business based in Woolpit, who are searching for a Customer Service Manager to join their small team to support with the day-to-day management of the customer service team. This role is based in Woolpit, and is office-basedworking 9-5:30pm Monday-Friday. The business is looking for someone who has had a professional office-based background, within customer service, and also for someone that can manage a small team.
This company are forward thinking and dynamic, and keep their customers at the heart of their business so are always striving to improve their customer service experience. They offer a great benefits package, and are situated within the quiet village ofWoolpit, which is surrounded by lovely countryside walks, perfect for a lunch break walk on a summers day
What is the day-to-day of the role:
- To manage the customer service team, and ensure all SLA’s are being hit and work is being delegated out to the team.
- To ensure all incoming calls to the office are answered, and that customers are always given the best possible level of customer service.
- Greet visitors to the office, and ensure they are also provided with excellent service.
- To arrange monthly customer service team coaching and training, and to ensure all members of the team have regular feedback and catch up’s.
- Management of all internal systems.
- Oversee the set up of new customer accounts, and keep the mailing list up to date where required.
- Coordinate the holiday absence cover, and ensure there is always adequate cover across the office.
Required skills and qualifications:
You will need previous experience of managing a small team, and will also have working experience within an office-based customer service team. You will be someone who is IT literate, and will be able to pick up things quickly. You will also be experiencedwithin administration, and will have excellent communication skills.
**Benefits**:
- 25 days of annual leave per year, plus an extra day at Christmas for a shutdown period.
- Generous pension contribution
- Group income protection and death in service scheme.
- Free office car parking
- And so much more
Ben Fincham
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