Customer Care Co-ordinator
7 months ago
Build sustainable relationships and trust with customer accounts through open and interactive communication
- Problem solving
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements**:
- Customer support experience or experience in a administration role essential.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively
**Job Types**: Part-time, Permanent
Pay: £17,141.00-£23,017.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer care: 1 year (preferred)
Work Location: In person
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