Medical Receptionist

2 weeks ago

Salford, United Kingdom Orient Road Medical Practice Full time

_Medical Receptionist/Administrator_

**Company description**

We are a small friendly GP practice with a list size of 5,500 patients. We are a training practice using EMIS. We have excellent patient feedback for the services and care we offer.

**Job description**

Undertake a variety of Reception duties to assist in the smooth running of the practice.
- Answering the phone for patient requests - processing telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing repeat prescriptions in accordance with practice guidelines
- Opening up/closing up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- You may be asked to do other admin duties with changes the practices makes due to the covid pandemic

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards

Work remotely
- No

**Please note, you must be available to work during our opening hours of Monday - Friday 07:30am - 6.30pm.**

**Your role may require a combination of early shifts and late shifts.**

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: From £9.50 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Ability to commute/relocate:

- Salford M6 8LE: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you able to work between the hours of 8am and 6.30pm?

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: One location

Expected start date: 30/01/2023

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