Team Assistant

5 months ago

Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

The Assertive Outreach Team (AOT) is part of the Complex Care Service that supports people who have chronic and disabling mental health problems that may be treatment resistant and who have previously spent long periods in hospital.

We are looking for a part-time Team Administrator who will be able to ensure a confidential, efficient, and comprehensive administrative service is provided to the team

The successful applicant will be enthusiastic, self-motivated, and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database that requires input and questioning of client information, and previous experience working in a busy office environment. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.

The post holder will be based predominately at Hahnemann House in Bournemouth, although at times may be required to provide admin support to other parts of the service based elsewhere across the county. The individual will be part of a multi-disciplinary team that includes Mental Health Practitioners, Occupational Therapists, Psychologists, Support Time Recovery Workers, Social Workers, Admin Assistants, and Medical Staffing.
- To ensure the provision of an effective and efficient secretarial and administrative support including dealing with telephone enquiries, relatives, carers, GPs and other agencies, maintaining good communications between staff members of the Trust and outside representatives using own initiative and managing own workload with support for other colleagues within the admin pool and the wider team.
- To provide a friendly, safe and efficient administrative and office systems service to support the delivery of excellent patient care.
- To ensure that patients and contacts with the service are dealt with in a friendly, empathetic and professional manner and to help ensure that the patient’s experience is positive.
- To deal with confidential, contentious and urgent material proactively in a sensitive and appropriate manner, exercising analytical skills and sound judgement.
- Work as part of an efficient and professional team.
- To work systematically and develop communication networks that contributes effectively to the service provided.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.

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