Pathway Assistant

6 months ago


London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

The Pathway Assistant role is an exciting opportunity to join our administration team in the Endoscopy Unit which provides first class administration and reception services to the Division.

We offer excellent development opportunities for administration staff both within the Division and across the organisation.

As part of our Patient Pathway team, you will be responsible for greeting and arriving patients on reception, organising patient appointments and processing clinical correspondence in a timely manner.

The Division of GI Services includes the medical and surgical specialities of hepatopancreatobiliary (HPB), colorectal, upper GI cancer, obesity, nutrition and vascular services. The Division is responsible for a 50 bedded ward, Endoscopy Unit and a GI Physiology Unit. We see around 700 patients in out-patient clinics and perform around 300 inpatient procedures per week. Our administration team are vital to the smooth running of these services.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

At UCLH, we have a real ‘One Team’ ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

For more informationregardingthe main responsibilities of the role, please refer to the attached Job Description.

The Division of GI Services includes the medical and surgical specialities of hepatopancreatobiliary (HPB), colorectal, upper GI cancer, obesity, nutrition and vascular services. The Division is responsible for a 50 bedded ward, Endoscopy Unit and a GI Physiology Unit. We see around 700 patients in out-patient clinics and perform around 300 inpatient procedures per week. Our administration team are vital to the smooth running of these services.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.



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