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Administrative Apprentice

4 months ago

Leeds, United Kingdom Gough & Kelly Security Full time

**Salary**:
**Closing Date**: N/A

Gough and Kelly, an NSI Gold company, is a premier provider of security products and services and has served the north of England for over three decades.

We now have an excellent opportunity for an enthusiastic and motivated **Administrative Apprentice **to join the team in Leeds, to provide telephone support and administrative duties to the service department to help ensure customer satisfaction.

**The position**:

- Permanent, full-time
- 40 hours per week

Gough and Kelly value hard work and commitment, and in return, we are committed to giving back to our employees. We have an excellent and ever-growing benefits package to set you on the right path from the day you join us:

- Enhanced sick pay
- Holiday entitlement - increasing to 24 days, with length of service, plus 8 bank holidays
- Employee Assistance Programme (EAP)
- Private Healthcare Scheme (with length of service)
- Employee Benefits Programme (with length of service)
- Ongoing training and mentoring, with development and progression opportunities
- Pension Scheme
- Cycle to Work Scheme
- Company social events

**Main duties**:

- To book customer appointments/jobs on the system by taking details, logging onto the system, and adding each job to the calendar, ensuring that all information is recorded accurately and in a timely manner.
- To scan and file engineering paperwork, ensuring that all documents are stored correctly and can be accessed easily.
- To keep track of relevant service information by updating spreadsheets.
- To prepare parcels and keep track of receipts, ensuring that all parcels are sent and received in a timely and efficient manner.
- To attend all college sessions and complete assessments as required.
- To interact with the service team and assist in ensuring the efficient and smooth day-to-day operation of the office by carrying out additional duties, as required.
- Possess Grade C/4 or above in Maths and English
- Have a minimum of 1 year of customer service experience (preferable)
- Be driven and willing to learn
- Possess excellent customer service skills and experience
- Have strong verbal and written communication skills
- Possess strong organisational abilities
- Have strong computer literacy skills
- Be professional, reliable, punctual, and flexible

Gough and Kelly are an equal opportunities employer. We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.