Training Solutions Advisor

3 months ago

Cardiff, United Kingdom Wilmington plc Full time

Company Outline:
**Job Role**:Training Solutions Advisor**

**Location: Parc Nantgarw, Cardiff**

**Salary: £24,000 - £26,000 plus commission**

**Why do we want you?**

You have experience working in **sales** and **customer service**, with a passion for guiding individuals towards their professional growth.

This is an exciting opportunity to be at the forefront of educational excellence, advising learners on training courses to elevate their skills and careers.

**About us**

**Astutis**, is a vibrant, growing company that puts its people first. We are part of Wilmington plc’s training and education division, and if you’re looking for
** collaboration, positivity **and a sense of
**achievement, **you’ll find them all and more here
**.**

Job purpose, tasks and responsibilities:
**The Role**

Our team are skilled front-line sales and customer service agents. We are recruiting for a motivated individual with excellent customer service skills, who can efficiently handle incoming customer enquiries, and engage and interact with both prospective and existing customers.

You will be working as part of a small office-based ‘first response’ team, as part of a dynamic and fast-moving sales department. The team will handle all incoming enquiries, both UK and International, displaying extensive knowledge of our online, virtual and classroom learning.

**Duties**:

- To achieve pre-determined sales targets.
- To ensure that all new contacts are accurately entered on the CRM and that existing contacts are amended and up to date.
- To process course bookings and ensure accuracy in data.
- To advise clients on the appropriate course for their specific needs and take action to convert enquiries from all channels into bookings.
- Following up on all enquiries in a timely and professional manner and recording all correspondence accordingly.
- To monitor competitors, market conditions and product development.
- To ensure profitability is maintained for each course as set out in company targets.
- To identify opportunities for new courses.
- To liaise with Account Managers and BDEs to promote open and closed training and consultancy opportunities.
- To liaise with clients for Local Purchase Orders.
- To work within the systems/procedures in place with Astutis Ltd in maintaining ISO 9001:2015 accreditation.
- Address any customer complaints in a compassionate and patient manner and escalate to the relevant departments as required.
- Strive to achieve high customer satisfaction by going above and beyond.
- Be willing to have flexibility where needed with work hours, such as evening work and working weekends and holidays, to provide comprehensive coverage.
- Any other duties as requested by the Training Solutions Supervisor or Head of Sales.

Essential and desirable capabilities:
**We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...**

You will also need;
- Previous experience working in sales and customer service.
- Knowledge of the principles and practices of sales.
- Knowledge of customer service principles.
- Knowledge of basic business principles.
- Knowledge of digital sales platforms.
- A proven ability to achieve sales targets.
- CRM system experience
- Excellent written and verbal communication skills
- Negotiation and persuasion skills
- The ability to plan and strategize
- Resilience and tenacity
- To be goal driven and adaptable

**Wherever you are in your career and whatever your expertise, we look for people who**:

- are passionate about providing high quality solutions to our customers
- love varied work that plays to their strengths while helping them develop
- want to work together to learn, grow and achieve common goals
- are excited to be part of a diverse and unique global community
- who want to be recognised for the unique talents, experiences and insights they bring to Wilmington.

Wherever you are in your career and whatever your expertise....................: You are goal orientated, planning focused and you enjoy influencing and persuading others through delivering messaging in a motivational personalised manner to your target audience. You are sociable and a fantastic relationship builder who has outstanding verbal communication skills and uses empathy to understand and relate to others. You are resilient and adapt to change with ease. Before you go....:
**Find what you’re looking for**

We are
** ambitious **and
**inclusive, **filled with
**integrity **and
**curiosity. **We are Wilmington PLC. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.

**What we’ll give you**

When you join us, you’ll be able to utilise hybrid working, and receive benefits that include a performance-related bonus, pension, life assurance, additional holiday purchase, healthcare, subsidised gym memberships, cycle to work scheme, discount vouchers and

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