Customer Care Representative
2 weeks ago
**Position** Overview**:
We are looking for an English speaking Customer Care Representative in the UK, no No Previous Experience required to work in shifts, 4 days on, 4 Days Off (Night and Day Shifts)
**Job location**:United Kingdom, Reading, Berkshire
**Available Positions**:1 position
**Job type**:Permanent
**Job Ref. Number**:CCR20072023
Description
**Role**:
- Log/manage all tickets on the trouble ticketing system for engineers to pick-up and start the fault resolution.
- Ensure tickets are responded to within the set SLAs agreed between our client and the end customers.
- Arrange delivery of spare parts to end customers to ensure SLAs are adhered to.
- Manage and arrange 3rd party engineers at customer's sites including access and compliance.
- Adhoc CCTV monitoring of customers equipment including logging, escalating and documenting incidents.
**Key Skills**:
- Professional telephone manner.
- Competent Windows/Microsoft Office product knowledge.
- Full UK clean Driving License
Have a will do attitude being able to think on their feet
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