Customer Service Advisor

3 weeks ago

Bracknell, United Kingdom Silva Homes Full time

6 Month FTC
- **What is the role?**_

The customer relations directorate embodies the outcomes of our cultural transformation: where all colleagues are accountable for the experiences of our customers; we are all responsive to customers and they trust us to understand and meet their needs; and we all line up together, irrespective of where we work, to support colleagues on the front-line and help get things right first time.

The contact department has a critical role as the touchpoint for customer relations through digital and analogue contact points with the business. The contact department will be the focus for the flow of customer information in and out of the business, and will oversee first line contacts, promote our digital platform and enable channel shift. The contact department will also co-ordinate customer insight and engagement, including a proactive approach to complaints resolution, and will proactively support the new service offer that focuses on the customer experience, maximises digital services for key transactions, and targets our resources to support those in greatest need and those at greatest risk of tenancy failure.
- **What will you be doing here?**_
- You will ensure that you are able to deal with a wide range of enquiries and service requests from customers.
- You will diagnose repair calls correctly to raise repairs where needed in-line with our agreed standard to ensure we resolve calls at the first point of contact. This will enable our repairs team to send the correct tradesman to each job and increase our fix first time rate. You will take e ownership of tenancy and rent customer queries and see them through to a successful resolution.
- You will deal with or redirect any corporate enquiries that come through the hub.
- You will support the customer relations manager (hub) to develop and maintain knowledge banks and scripts ensuring an effective and responsive service for customers.
- You will look for opportunities to continually improve the service.
- You will support our commitment to shift 80% of customer-initiated transactions online.
- You will carry out a range of administrative duties that are relevant and appropriate to your role including, scanning and preparing and franking of post.
- You will ensure your performance and compliance is achieved against agreed standards, measures and targets.
- You will positively support activities that help promote our new culture and behaviours.
- **Skills and experience**_
- Obsessive customer service ethic.
- _Understands the needs of customers and communities._
- _Sensitive to the needs of vulnerable customers._
- _Understands digital technology from a user perspective._
- _Decisive problem solver and decision maker._
- _Excellent inter-personal skills._
- _Works with high levels of integrity, confidentiality and respect._
- _Good written and oral communication skills._
- _Good IT skills and understanding of how digital services can help improve the customer experience._
- _Well organised, self-disciplined._
- _The ability to keep calm under pressure and be resilient when it is busy._
- _Flexible, works collaboratively and willing to embrace change._
- _Able to find simple solutions to complex problems._
- **Qualifications and other requirements**_
- Experience in a customer service environment.
- Ideally, you will have contact centre experience or housing knowledge; however, this is not essential ad full training will be provided.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: £23,500.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- BRACKNELL: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: CRPH0712

  • Customer Service Advisor

    1 day ago

    Bracknell, United Kingdom The Recruitment Group Full time

    Customer Service Advisor Temporary (up to 7 months initially) Bracknell, RG12 8HT Hourly Rate £13.34 per hour Hours - Monday to Friday 37.5hours per week (Hybrid Working) Customer Service / Order Processing / Customer Enquiries / Customer Resolution / Account Management The Recruitment Group is working with a global manufacturing and distribution company...

  • Customer Services Advisor

    1 week ago

    Bracknell, United Kingdom Bracknell Forest Council Full time

    Employer: - Bracknell Forest Council- Salary: - up to £10.42 per hour- Location: - Bracknell- Contract: - Casual- Working Pattern: - Evenings/Weekends- Hours: - 0 hours per week.- DBS Check: - No- Closing Date: - 23/03/2024 at 23:59- Reference: - OTH/24/274249**CUSTOMER SERVICE ADVISOR**: **at Bracknell Leisure Centre**: Casual position - Early Mornings,...

  • Customer Service Advisor

    2 weeks ago

    Bracknell, United Kingdom Bucks and Berks Recruitment Full time

    Our client based in Bracknell is looking for a Customer Service Advisor to join them on a temporary basis. The main purpose of this role is to respond to enquiries from customers, ensuring a first class experience is delivered. Key duties include: - Provide a consistently high level of service in line with best practice and internal processes/procedures -...

  • Member and Customer Service Advisor

    1 week ago

    Bracknell, United Kingdom Crooton Full time

    Member and Customer Service AdvisorLocation- Bracknell/ Hybrid Salary- £25,647 per annum Contract type – Fixed Term Contract until May 2025, 36hrs per week  crooton has an exciting opportunity for a Member and Customer Service Advisor to join a well-established client of ours who stands for science, ethics, and the practice of built environments...

  • Customer Service Advisor

    3 weeks ago

    Bracknell, United Kingdom The Recruiters Room Full time

    Customer Service AdvisorBracknellup to £28,000 + bonusMon - Fri 08:00- 5:30 and 1 in 4 Saturday mornings (08:00-12:00)Permanent* To be considered for this role, we ask that applicants truly ARE driven by delivering SUPERB levels of customer service. Perhaps you have been working in retail OR a call centre role and are ready to progress your career? Whatever...

  • Customer Service Advisor

    2 weeks ago

    Bracknell, United Kingdom The Recruiters Room Full time

    Customer Service AdvisorBracknellup to £28,000 + bonusMon - Fri 08:00- 5:30 and 1 in 4 Saturday mornings (08:00-12:00)Permanent* To be considered for this role, we ask that applicants truly ARE driven by delivering SUPERB levels of customer service. Perhaps you have been working in retail OR a call centre role and are ready to progress your career? Whatever...

  • Customer Services Advisor

    2 days ago

    Bracknell, United Kingdom ILX Group Full time

    **The Opportunity** We are seeking Customer Services Advisor to join our amazing team, who is passionate about delivering an outstanding customer experience in a professional learning environment. You will schedule learning events for our learners and co-ordinate trainers and facilities, issuing joining instructions and pre-learning, manage access to our...

  • Part Time Customer Service Advisor

    1 week ago

    Bracknell, United Kingdom Huntress Full time

    We are looking for a confident individual to join our clients dynamic team as a Part Time Customer Service Advisor who will be responsible for dealing with all customer enquires. You will be accountable for the customer experience, ensuring every customer is satisfied and supported. This is a fantastic opportunity for someone with excellent communication...

  • Member & Customer Services Advisor

    3 weeks ago

    Bracknell, United Kingdom CIOB Full time

    **Permanent, Full Time (36 hours per week)** **About Us** Would it inspire you to see the tangible impact of your work on the world? To work for a company that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building(CIOB), a global professional membership...

  • Automotive Service Advisor

    2 months ago

    Bracknell, United Kingdom MBA Group Full time

    **Full Job Description** **What’s next?** As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be responsible for keeping customers informed and making sure work is completed on time. About the role of **Service...

  • Accident Repair Service Advisor

    3 weeks ago

    Bracknell, United Kingdom Holt Recruitment Ltd Full time

    Bodyshop Advisor / Customer Service Advisor:Up to £36,00023 Days Holiday + Bank HolidaysPermanent Role I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Bracknell area.Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:You will be...

  • Accident Repair Service Advisor

    2 weeks ago

    Bracknell, United Kingdom Holt Recruitment Ltd Full time

    Bodyshop Advisor / Customer Service Advisor:Up to £36,00023 Days Holiday + Bank HolidaysPermanent Role I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Bracknell area.Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:You will be...

  • Automotive Service Advisor

    4 weeks ago

    Bracknell, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Reading £40k OTE** **Mon - Fri 8am - 6pm, No Saturdays** Experienced Service Advisor As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and warranties. Opportunities for...

  • Accident Repair Service Advisor

    3 weeks ago

    Bracknell, United Kingdom Holt Recruitment Ltd Full time

    Bodyshop Advisor / Customer Service Advisor:Up to £36,00023 Days Holiday + Bank HolidaysPermanent Role I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Bracknell area.Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:You will be...

  • Accident Repair Service Advisor

    2 weeks ago

    Bracknell, United Kingdom Holt Recruitment Ltd Full time

    Bodyshop Advisor / Customer Service Advisor:Up to £36,00023 Days Holiday + Bank HolidaysPermanent Role I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Bracknell area.Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:You will be...

  • Customer Call Advisor

    3 weeks ago

    Bracknell, United Kingdom Huntress Full time

    **Title:?**Customer Call Advisor, temporary position **Hourly rate**:?£9.50 per hour, plus holiday accrual pay **Duration:?**ASAP for 3 months **Hours**:?Monday - Friday; initially the hours will be 9.00am - 5.00pm they are then likely to alternate between 10:00am - 6:00pm or 10.30am - 6.30pm **Location**:?Bracknell - This role is home based, and office...

  • Advisor Services Administrator

    4 weeks ago

    Bracknell, Berkshire, United Kingdom Holt Recruitment Full time

    Bodyshop Advisor / Customer Service Advisor: - 23 Days Holiday + Bank Holidays - Permanent Role  I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Bracknell area. Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor: - You will...

  • Part Time

    2 weeks ago

    Bracknell, United Kingdom Everyone Active Full time

    **Coral Reef Everyone Active is currently seeking an ambitious and self-motivated Individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week** **We need a Customer Service Advisor who will** - **Be passionate about promoting our products** - **Be able to work under your own initiative and work as part...

  • Customer Services Advisor

    1 week ago

    Bracknell, United Kingdom The DX Group Full time

    **Customer Service Assistant Job Description*** **Interviews to take place week commencing 9 January 2023** **Role Summary**: The Customer Service Assistant reports to the Customer Service Manager. The role of the Customer Service Assistant is to ensure the Service Centre understands and satisfies its Customer requirements. It is also the responsibility of...

  • Customer Service Advisor

    3 weeks ago

    Bracknell, United Kingdom Silva Homes Full time

    _**What is the role?**_ The customer relations directorate embodies the outcomes of our cultural transformation: where all colleagues are accountable for the experiences of our customers; we are all responsive to customers and they trust us to understand and meet their needs; and we all line up together, irrespective of where we work, to support colleagues...