Trainee / Apprentice Customer Care Advisor - Toyota

2 months ago

Yeovil, United Kingdom RecruitmentRevolution.com Full time

An exciting opportunity has arisen for a brand-new position as an Apprentice Customer Care Advisor to join our Toyota Dealership in Yeovil.

You will be enrolled onto the Toyota Apprenticeship Scheme and receive industry leading expert tuition.

With customer service at the forefront of what we do, every member of our team takes pride in distancing ourselves from the competition by delivering our customers exceptional service and an experience to remember.

**Role info**:
**Apprentice Customer Care Advisor**
**Yeovil**
**£12,480 - £20,800**

**Who are we**:
We are the home of Toyota in Yeovil. A family-owned group of three Toyota centres, that have proudly been looking after our customers for almost 40 years in the Southwest. With customer service at the forefront of what we do, every member of our team pridesthemselves on distancing ourselves from the competition by delivering exceptional service and an experience to remember.

As we expand, we are looking for hard-working and enthusiastic people to join us and progress their careers. Our foremost objective is to offer complete customer satisfaction to every one of our valued customers. Joining us as an Apprentice Aftersales Advisoroffers you the opportunity to thrive, you will develop your career with one of the world's most prestigious companies, working alongside some of the industry’s best talent. We are constantly evolving so there is always something new just around the corner.

**The Apprentice Customer Care Advisor role**:
As an Apprentice Customer Care Advisor, you will work closely with both the customer and your colleagues to ensure that all of the customers’ needs are met, ensuring that we provide the highest level of after sales customer care and satisfaction at all times.In order to provide the best possible customer experience, you will be taught all aspects of the customer journey.

**Key Responsibilities**:
+ Having a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
+ Talking to and listening to customers to build a rapport and understand their service/repair requirements
+ Providing accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
+ Scheduling work to meet customer requirements, taking into account workshop utilisation targets, job complexity and parts availability.
+ Encouraging the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
+ Working with colleagues and other teams across the centre to provide a seamless quality of service to all customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff).
+ Ensuring opportunities for sales by other teams are followed up by the most appropriate specialist.
+ Ensuring that each service or repair is followed up with a personal call to check the customer is happy with the service provided.

**About you**:
+ Strong communication skills.
+ A well-presented individual with a desire, character, and attitude to succeed.
+ Willingness to learn and listen to instructions.
+ Ability to build good relationships with your team and other departments.

**Ready to join the largest car company in the world?**

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectationsand be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

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