Reservations Officer

2 weeks ago

Ashford, United Kingdom One Healthcare Full time

**Reservations Officer - 12 months maternity cover**

One Ashford Hospital, part of the Phoenix Hospital Group, based in Ashford, Kent, has an exciting opportunity for a Reservations Officer to join our friendly team.

**Please note: this is a 12 month maternity cover role.**

As our Reservations Officer, you will be ensuring the effective planning of workload in the Reservations department, including:

- Managing appointments
- Processing new referrals
- Administration of the clinics.

You will also be responsible for the administrative support, including dealing with telephone enquiries and offering excellent customer service to patients, consultants and staff.

You will be expected to work closely with the Clinical and Non clinical departments to ensure the smooth operating of the Reservations department.

**Hours**: 37.5 hours, Monday to Friday. Flexible shifts between 8am and 6pm.

**Reservations Officer**

Reporting to the Reservations Team Lead, as a Reservations Officer you will provide an outstanding service to patients and potential patients.

You will work closely with all relevant departments to ensure a smooth and effective service to all patients pre and post surgery.

The role will involve:

- Informing patients of their booking and admission by means of a computer generated letter and information pack;
- Management of generic mailboxes;
- Scanning and filing patient records, clinic letters, and booking forms into the relevant IT system;
- Supporting with switchboard.

**Qualifications**
- Minimum G.C.S.E. education or equivalent, including English and Maths

**Experience**
- Proven ability to work effectively in a team environment and independently as required
- Relevant experience within an administrative or customer service role, including dealing with patients
- Experience in a private healthcare environment

**Skills**
- Patient orientated with a focus on continuous service improvement.
- A good team player with a collaborative approach to achieving goals.
- Competent using IT systems.
- Enthusiastic and passionate.
- Ability to work well under pressure.
- Demonstrable customer service skills and awareness.
- Able to work under pressure and to meet tight deadlines.
- Flexible attitude and approach to the role.
- Organisational skills
- Excellent written and verbal communication skills

**Desirables**
- Previous health sector experience
- Previous experience in reservations

**Reservations Officer**

**About the Hospital**

One Ashford Hospital is one of Kent's newest private hospitals. Patients receive fast access to appointments with specialist Consultants, diagnostic imaging and treatment for a range of health concerns. Our private hospital has been designed with the latest technology and with patient care at its heart.

**Our Recruitment Process**

At One Ashford Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

One Ashford Hospital reserves the right to remove job adverts before the closing date.

OAH: Reservations Officer

  • Short Stay Accommodation

    4 weeks ago

    Ashford, United Kingdom Service Care Full time

    Are you passionate about hospitality and creating memorable experiences for guests? Do you have exceptional organizational skills and thrive in a fast-paced environment? If so, we have the perfect opportunity for you! We are currently seeking a Short Stay Accommodation Officer to join our team in Charing. As our Short Stay Accommodation Officer, you will be...

  • NTS Senior Administration Officer

    2 days ago

    Ashford, Kent, United Kingdom Kent County Council Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. NTS Senior Administration Officer Role Responsibility We are currently looking for a full time, permanent, National Transfer Scheme (NTS) Senior Administration Officer to join our busy and fast-paced team. Ensuring unaccompanied asylum-seeking children...

  • Service Advisor

    1 month ago

    Ashford, United Kingdom Caffyns Plc Full time

    **MAIN PURPOSE OF JOB**: To deal with customers at the front counter and over the telephone, recording their requirements as required in a professional & polite manner. Obtaining relevant information from the customer & transferring this information to a repair order for technicians to operate from. Maintaining customer satisfaction & communication at all...

  • Accounts Assistant

    1 month ago

    Ashford, United Kingdom One Healthcare Full time

    **Accounts Assistant** One Ashford Hospital, part of Phoenix Hospital Group, based in Ashford, Kent, is looking for an experienced Accounts Assistant to join our friendly Finance team. As our Accounts Assistant you will have good attention to detail, strong accuracy and excellent communication skills. This is a really varied role where the successful...

  • Procurement Admin Assistant

    1 week ago

    Ashford, United Kingdom One Healthcare Full time

    **Procurement Admin Assistant** One Healthcare, a Private Hospital Group, based in Ashford, Kent, has an exciting opportunity for someone with the right skillset and experience to join our Procurement Team as an Admin Assistant. Reporting to the Head of Procurement, the successful Administrator will: - Provide support to the Procurement & Theatre Stores...

  • Accounts Assistant

    1 week ago

    Ashford, United Kingdom One Healthcare Partners Limited Full time

    Accounts AssistantOne Ashford Hospital, part of Phoenix Hospital Group, based in Ashford, Kent, is looking for an experienced Accounts Assistant to join our friendly Finance team.As our Accounts Assistant you will have good attention to detail, strong accuracy and excellent communication skills. This is a really varied role where the successful individual...

  • IFA Administrator

    3 weeks ago

    Ashford, Kent, United Kingdom Artemis Recruitment Consultants Ltd Full time

    , , IFA Administrator - Ashford - Artemis Recruitment Consultants Financial Services Ashford 22/12/2023 Type of Position: IFA Administrator - Ashford Pay: £25k - £30k IFA Administrator - Ashford Our client is looking for an IFA Administrator to join their busy team in Ashford. The role will require excellent planning and organisation...

  • Administrative Assistant

    2 weeks ago

    Ashford, Kent, United Kingdom Ashford Hospitality Trust Inc. Full time

    Ashford (NYSE MKT: AINC) is a leading provider of asset management and other services to companies within the hospitality industry. Ashford's principals have a long track record of success and many years of experience investing and operating in the hospitality industry. Currently, Ashford serves as the advisor to two NYSE listed real estate investment...

  • Head of Careers and Higher Education

    1 week ago

    Ashford, Kent, United Kingdom Ashford School Full time

    As one of the UK's leading co-educational, independent schools, most students who leave Ashford School after A Levels proceed into Higher Education. To ensure this continues, we have an exciting opportunity for an experienced Higher Education Adviser, who offers expert knowledge of both the UK and international university sectors and who has a strong...

  • Head of Careers and Higher Education

    1 week ago

    Ashford, Kent, United Kingdom Ashford School Full time

    As one of the UK's leading co-educational, independent schools, most students who leave Ashford School after A Levels proceed into Higher Education. To ensure this continues, we have an exciting opportunity for an experienced Higher Education Adviser, who offers expert knowledge of both the UK and international university sectors and who has a strong...