Learning Process Lead

6 months ago


Bedfordshire, United Kingdom GCS Recruitment Specialists Ltd Full time

**Learning Process Lead (Global Learning Services)**

**8 to 12 months contract (Outside IR35)**

**Location :Fully remote role with attendance to site for Workshops and business meetings - Luton site**

**Overview**:
The Learning Process Lead is responsible for taking requirements of the T&D Operations & Technology Solutions Team in HR and defining the best way to integrate into Global Learning Services (GLS) Operations. This role reports into the Senior Director, Global Learning Services.

The Learning Process Lead requires experiences of transitioning complex services and proven delivery of processes in learning shared service capabilities that have driven excellence, efficiencies, and value to support the business

Responsible for building a roadmap for change and ensure the smooth and successful transition of new services to GLS ( Global Learning Services) Operations.

**Experience**:
Relevant experience and a depth of knowledge in the following areas:

- 12+ years' experience in implementing and shaping change, release or service management strategies and processes ideally in Learning Services
- Service design experience ideally - Defining Ops requirements.
- Experience of Learning in regulated and GxP environments.
- Ability to build trusted relationships with key Stakeholders.
- Global Change/Project management experience
- Proven track record working cross functionally with high level of commitment and follow through.
- Organizational and analytical skills
- Excellent interpersonal, presentation, and negotiating skills.
- Oral and written fluency in Business English
- Managing and driving excellence and continuous improvement

**Preferred**:

- Good understanding of Learning Technology ideally Degreed, Xyleme, Adaptive Learning, ServiceNow and Saba Cloud/Cornerstone SBX
- Supplier management experience
- Process Automation experience
- Lean Expertise
- Data analytics
- Good knowledge of project delivery methodologies e.g., Agile
- Experience of working in a complex global environment
- Experience of working with international markets (e.g. China, Japan)

GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.


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