Clerical Assistant

We are looking for an enthusiastic, organised individual to join our clerical team. The role involves providing administrative and clerical support to the Musculoskeletal Physiotherapy Service and participating in the organisation and monitoring of the office workload.

Evidence of qualifications are required at interview and during the onboarding process.

Duties will include manning reception and dealing with telephone enquiries as well as using the PAS and Patient Centre computer systems to input referrals and manage clinic appointments.

To provide administrative and clerical support to the Physiotherapy Service.

To participate in the organisation and monitoring of the office workload.

Choose Well - Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

**Responsibilities**:
Duties will include manning reception and dealing with telephone enquiries as well as using the PAS and Patient Centre computer systems to input referrals and manage clinic appointments.

To provide administrative and clerical support to the Physiotherapy Service.

To participate in the organisation and monitoring of the office workload.

Key results from the job holder

To provide administrative and clerical support to the Therapy Department.

To participate in the organisation and monitoring of the office workload.

Planning and Organisational Duties

To provide a confidential administrative and clerical service to the therapy department.

To carry out general reception duties, including checking in patients, answering the telephone, ordering ambulances, arranging interpreter services, legal administrative duties/invoices and dealing with routine enquiries, etc.

To be responsible for the registration and referring of patient details, including data collection and inputting on the Patient Administration System (PAS).

To take delegated responsibility for the allocation of therapy appointments for patients referred to the therapy service.

To be responsible for the tracking, collection and returning of patient case notes and x-rays.

To provide general typing and word processing support, as and when required.

Communications and Key Working Relationships

To transmit clear and concise messages to members of the team, recognising when

information requires urgent transmission, seeking assistance when required.

To participate in the staff appraisal scheme.

Supporting / rotating through other areas of the service to provide cover during times of

Leave.

Responsibility for Health & Safety

To comply with Trust Health and Safety polices.

To maintain a safe working environment and alert manager of any issues.

Compliance with the Health & Safety at Work Act 1974 - the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

Standard Duties & Responsibilities

The Trust operates a No Smoking Policy.

All Wrightington Wigan and Leigh NHS Foundation Trust staff employed within Clinical Environments and have contact with children, vulnerable adults; service users and their families must familiarise themselves, be aware of their responsibilities and adhere to Local Safeguarding Children’s Board, Local Safeguarding Adult Board and WWL Procedures for Safeguarding and Protecting Children which are available on the Trust Policy Library.

In accordance with Part 7 of the Immigration Act 2016, employees who are required to interact regularly with the public, both face to face, and by telephone, are required to be able to speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.

Compliance with the General Data Protection Regulations 2016, Data Protection Act 2018 and Information Governance Principles - the postholder is not entitled to use for their own benefit or gain, or to divulge to any persons, firm or other organisation whatsoever, any confidential information belonging to the Tru