Medical Receptionist

4 weeks ago


Banbury, United Kingdom Deddington Health Centre Full time

**Medical Receptionist - Patient Services Team**

We are looking to recruit two Medical Receptionist to join our dedicated, friendly team at Deddington Health Centre on two working patterns consisting of 22 and 27 hours per week. You should also have the flexibility to work across Monday to Saturday, covering absence and enhanced services when required. This role requires you to be the face of our busy semi-rural GP Surgery.

Duties will include but are not limited to:

- Checking patients in and out of GP/nurse appointments
- Answering/forwarding incoming calls
- Updating surgery phone messages
- Booking appointments
- Collecting fees from patients
- Organising ambulance transport for patients
- Document urgent results from pathology using correct procedure
- Handling and answering enquiries accurately and completely without dispensing advice, breaching confidentiality, or making medical judgments
- Assist administrative team with patient focused campaigns
- Requesting photographs via AccuRx to support consultation
- Checking new patients’ registration documents
- Keeping Reception area clean and tidy
- Opening the Surgery in the morning and closing down securely in the evening

Essential Skill Requirements
- Good level of IT Skills (including experience of MS Office products)
- Experience of working in a busy office with a strong customer service ethos
- Ability to work effectively within and between teams to achieve common objectives
- Experience of providing administration support
- Excellent time management with the ability to prioritise, plan and ensure objectives are met
- Excellent written and verbal communication skills
- Strong organisational skills with a systematic approach to problem solving
- High standards of accurracy and attention to detail
- Good interpersonal skills with a confident and professional telephone manner
- Excellent face to face customer service skills
- Ability to multi-task withiin a demanding environment

Essential Personal Attributes
- A Team Player with a positive outlook and strong work ethic
- Motivated and proactive
- Ability to be calm under pressure
- Punctual and resilient
- Ability to develop and maintain strong, effective and professional working relationships
- Flexibility in working hours when necessary
- Receptive to change
- Ability to treat people fairly and respectively

Desirable
- EMIS Web user
- Previous experience in working in Primary Care or the NHS.
- GCSE (or equivalant) in Maths
- GCSE (or equivalant) in English

**Job Types**: Part-time, Permanent

**Salary**: From £10.71 per hour

COVID-19 considerations:
To keep our Receptionists safe we have installed plastic barriers at our Reception desk and PPE is provided. Government guidance is being followed and a covid protocol is in place to keep all our staff and patients safe.

Work Location: In person

Application deadline: 11/08/2023


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