Receptionist

6 months ago

Banbury, United Kingdom Principal Medical Limited Full time

Principal Medical Limited are presenting an exciting opportunity to join our growing organisation as a **Receptionist** at Banbury Cross Health Centre. Our practice has grown from 6,000 patients to 50,000+ following the merger of 3 practices. Being the first point of contact, you will have an key role in patient experience.

**Main duties of the job**
- Working within a General Practice providing health care to patients.
- First point of contact for patients, general public and health care professionals attending Banbury Cross Health Centre.
- Providing a wide range of medical reception and clerical support to the Clinicians and Management working within the Health Centre.

Banbury Cross Health Centre has several locations and this role may require you to work from different sites within the Banbury area.

**Job responsibilities**
- To deliver excellent levels of customer service at all times and contribute towards Service Delivery Targets of BCHC and meeting personal performance Targets
- Welcome and assist patients, visitors and other health care professionals
- Ensure all Visitors sign in and receive information regarding fire alarms & other housekeeping rules
- Delivering accurate and complete messages to all staff.
- Facilitate the smooth and efficient running of clinics.
- Ensure waiting patients are monitored and checked in correctly
- Ensure reception area both public and staff are kept clean and tidy at all times
- Ensure all patient information is accessible and up to date
- Ensure that the clinicians are aware of patients who require immediate attention.
- Have a basic awareness / ability to deal with challenging behaviour
- Process internal and external mail on a daily basis ensuring all paperwork received is logged appropriately
- Undertake all aspects of data entry and maintain a computerised clinic system.
- Administration of outgoing correspondence.
- Maintain the cleanliness & tidiness of the public areas
- Carry out any other administrative duties as deemed necessary by the reception manager and Practice Manager including but not limited to processing of Medical Records, Insurance requests & SARS

**Equal Opportunities**:

- Ensure that self and co-workers deliver care equally to all by promoting anti-discriminatory and non-prejudicial practice
- Promote individuals rights, personal beliefs and informed choice in respect of service deliverance as per the Equal Opportunities Policy and Patient Charter
- Promote effective and sensitive communication skills where there may be barriers to communications and sensitive issues

**Confidentiality**
- The Receptionist will sign a confidentiality agreement and maintain the confidentiality of information regarding patients who may wish to remain anonymous, staff and other business in accordance with the Data Protection Act.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with the company policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Personal/Professional Development**
- Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Participate in any training programme implemented by Management
- Effectively manage own time, workload and resources.
- Assess own performance and development and take accountability for own actions, either directly or under supervision

**Salary**: £20,531.30 per year

**Benefits**:

- Bereavement leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Do you have previous experience with using the Emis Web system?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Ability to Commute:

- Banbury, OX16 9AD (required)

Work Location: In person

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