Renault Product, Recall and Quality Campaign Manager
3 weeks ago
RAC have an exciting opportunity for a **Product Recall and Quality Campaign Manager**to work within our prestigiousRenault Branded Contact centre. The role is vital in ensuring high standards of product quality and safety.
The Product recall and quality campaigns manager is responsible to implement, manage and track product safety recalls in line with the codes of practice documented by the relevant authorities (DVSA in the UK & CCPC in Ireland). Product Quality improvementprograms (OTS) are also launched to product the brand image and prevent an issue before it may occur.
If your passion is all things automotive then this is for you as you will be working alongside the Renault Group central team and across a number of RUK departments and suppliers. Your role will be to manage vehicle blockages, coordinate relevant reworksand manage communication with associated departments to mitigate vehicle delivery delays on new vehicles.
You will be working remotely but with the expectation to be in the **Maple Cross**head office a minimum of two days a week. One of which must be a Wednesday.
**Role purpose**
**Brand Protection and legal requirements**: Ensure the relationship with the authorities, DVSA (UK) and CCPC (IE) is maintained. Meet required codes of practice including notification to authorities of recalls within required timeframes andbe point of contact for any queries of the recall.
**Project Management**: Deploy, co-ordinate and monitor recall and quality campaign operations to the dealer network and customers on time. Ensure and monitor parts supply with Renault Central and NPDC. Identify underperforming areas and launchresolutions. Animate results to dealer network and Importers.
**Commercial Awareness**: Ensure blockages and recalls have mínimal impact on commercial performance (customer registration delay) and on Dealers activity (capacity/ workload).
**Process Management**: Ensure information is shared with internal stake holders and customer (recall) communication does not adversity effect other areas of the business. Provide operational processes on large campaigns and suggest customerjourney. Identify and address areas of improvement with Renault Central.
**Supplier Management**: Along with the Warranty Manager, work with the mailing partner to deploy efficient customer communications to ensure a high level of customer experience, drive performance and adherence to brand values. Point of contactof any escalations on customer campaigns.
**Transversal Management**: Identify and alert management of any risk to the brand or customer experience due to the nature of the recall campaign and potential hurdles. Work with other internal teams and business partners to ensure a minimumlevel of inconvenience to the customer.
**Performance Management**:Drive dealers and Importers performance to ensure NCR and customer satisfaction with Dealer Network is achieved.
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