Student Enquiries Officer

3 weeks ago


London, United Kingdom University College London Full time

**Ref Number**

B01-03291

**Professional Expertise**

Administration and Business Support

**Department**

Vice-President (Operations) (B01)

**Location**

London

**Working Pattern**

Full time

**Salary**

£32,331 - £37,548

**Contract Type**

Permanent

**Working Type**

On site (> 80% of working time)

**Available For Secondment**

No

**Closing Date**

25-May-2023

**About us**:
We are a world-ranking University and endeavour for our support services to match. The Student Enquires Centre is Customer Services Excellence Accredited, recognising that the customer service the team provide is exceptional. The team comprises of customer care professionals who provide information, advice and support to all registered students. Student and Registry Services are responsible for providing services to all students throughout their time at UCL and for supporting academic departments and administrative staff in delivering a high quality student experience. We also play a key role in co-ordinating UCL's governance processes and academic quality assurance operations.

**About the role**:
The Student Enquiries Centre are currently recruiting 3 x Student Enquiries Officer positions.

The Student Enquiries Officer is a customer focused role providing comprehensive advice and guidance to students and the wider UCL community. You will support students via a range of service channels including in-person support at our enquiries desks, responding to telephone calls and to online enquiries via our enquiry management system, askUCL.

**About you**:
We are seeking individuals who are passionate about providing exceptional customer care.

They must have a proven ability to communicate effectively, work well within a team and experience of working in fast-paced environments.

**What we offer**:
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE) - Cycle to work scheme and season ticket loan
- Immigration loan - Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance

**Our commitment to Equality, Diversity and Inclusion**:



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