Training and Software Support Representative
3 weeks ago
PillPacPlus is hiring a training and software support representative to work alongside a dynamic team making a difference in the healthcare sector. PillPacPlus works with pharmacies and care settings to simplify the administration and dispensing of medication. In pharmacy we supply automated systems which simplify and speed up the traditional dispensing processes - improving patient outcomes and raising the ceiling for pharmacy sucess. In the care sector, we implement an app to digitise medication records - ensuring staff are trained to use this is highly important. Ideally we are looking for an applicant who has experience working in the healthcare sector, adept and confident learning new software and technology.
**Responsibilities**
- Provide training and support on site and remotely for pharmacies and care facilities
- Provide exceptional customer service
- Able to respond to support calls efficiently and resolve issues in a timely manner
- Escalating issues appropriately
- Maintain and develop training resources
- Out of hours support required
- Availability and willingness to travel
- Integrate within the current team and communicate effectively across the various departments
- Work as part of the customer success team to identify and test new features
**Experience**
- Ideally some knowledge of pharmacy or care sector
- Adept with technology
- Good communication and listening skills
- Desire to learn new skills
- Problem solving
- Work well independently and with a team
**Salary**: £18,000.00-£30,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Ballymena: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: One location
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