Care Coordinator

We are a company built on the mindset of providing quality care to our clients. As a growing company, we are looking for team members who will join us in creating an enabling and rich environment for both staff and clients.

We hope to get a Care Coordinator who will join us in delivering top rated services whilst maintaining excellent quality.

Ideally, you will work in the office for a few days and some days in the community updating clients file, etc.

A car owner is preferable.

Key Responsibilities:

- Allocate perms visits to ensure continuity of care
- Develop strong relationships with clients and their families providing support during the onboarding process, matching process and continuing package management.
- Communicate with clients when there are changes
- Communicate with carers when there are changes in their work (both short and long notice)
- Improving and maintaining the continuity of care for new and existing care packages
- Complete calls if no other carer can be provided
- To take accountability for all conversions for new packages on the portal
- Take responsibility for decision making in regards to new packages to enable the business to grow
- To conduct supervisions and direct observations every 3 months or as required
- Undertake new business assessments and produce individual care and support plans and risk assessments for new customers if required
- Ensure all operations are company and CQC Compliant.
- Responsible for cordially resolving customer queries in a timely manner.
- Liaise with recruitment to ensure they are aware of staffing requirements
- All carer and client user records to be kept live and accurate on the portal (including MAR charts)
- Cover out of hours service on a rotational basis
- Assist the registered manager in liaising with commissioners, prospective clients, health professionals and other agencies connected with training and development of the service.
- Any other duties required by the needs of the business

**Requirements**:

- Ideally NVQ/QCF level 3 in Care.
- At least 1 years experience working as a care coordinator for a Care Agency. Domiciliary care co-ordination experience is preferred. However, training will be given if no previous experience of a coordinator but you have the previous experience of working as a carer, able to give detailed handover and able to carry out care assessment.
- Knowledge of CQC Compliance is essential.
- Ideally experienced in conducting care assessments, care reviews and being able to motivate care staff.

**Job Types**: Full-time, Part-time

**Salary**: £14,000.00-£26,000.00 per year

**Experience**:

- providing care: 1 year (required)

Work Location: In person

Application deadline: 08/08/2023
Expected start date: 14/08/2023