Managed Service Consultant

3 days ago


Waltham Abbey, United Kingdom The Placement Group Full time

Are you a proactive individual; passionate about project development and providing an efficient, professional, and proactive service to internal and external stakeholders? The Placement Group are hiring a managed service consultant to contribute to the smoothrunning of our exciting new managed service contract.

**Core Responsibilities and Key Accountabilities**:

- First or second point of contact for all persons regarding the supply and demand of temporary staff within the Mastervend contract.
- Efficiently use booking systems provided, including approving bookings and accurately inputting data.
- Adhere to all Trust policies and procedures in relation to booking bank and agency staff
- Always maintain client confidentiality.
- Comply with and complete audit requirements including escalation of non-compliance to Commercial Director.
- Continuously work to build excellent working relationships with staff bank members on the bank, ward staff, external agencies, payroll, on call team and agency liaison team. This will include face to face meetings.
- Commitment to ensuring quality services are delivered to both internal & external stakeholders through continuous improvement activities.
- To keep all relevant parties informed always of contact progression and ensuring visibility of all eventualities.
- Maintain accurate records and client contact information.
- Liaise with approved agencies to
- Producing clear and precise handovers to the on-call team to cover bookings overnight.
- Meet KPI’s set by Team Leader and management.
- Complete ad-hoc projects assigned by the team leader or manager in addition to above day tasks.

**Clinical Governance and Quality Assurance**
- Policies and procedures relating to bookings must be followed.
- Clients that have authorised approval processes must be followed, and any discrepancies reported to management.
- Effective and professional problem and complaint solving
- Monitoring of Working Time Regulations (WTR)
- Participate in and be available for routine operational reviews and audits.
- Have experience of working with NHS or private healthcare clients at all levels (within medical recruitment or an alternative customer focused environment)
- Have excellent communications skills, administration skills and attention to detail.
- Be able to follow process and be adaptable to any new changes within the team or processes.
- Have a passion for project development and implementation of contracts and services.
- Be motivated and enthusiastic with a positive attitude.
- Be able to meet deadlines and work well under pressure.
- Be professional in communicating and presenting issues and solutions to our client’s key stakeholders.
- Have good presentation skills to present to internal and external stakeholders when required.
- Be willing to travel and conduct regular face-to-face client visits.
- Be resilient in terms of resolving client queries, complaints, and challenges.

**Key Performance Indicators**
- Client satisfaction.
- Agreed fill rates.
- Audit and governance outcomes.
- Revenue.
- Client savings.
- System implementation and MI reporting.


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