Sales Order Processor
4 weeks ago
**Dimension of the Role**
- To support the order processing department to process all orders using Business Micros software and to ensure all interactions with production are dealt with in the most professional and efficient manner
**Principal Objectives**
- An active member of the Office Team which maximises sales and always delivers exceptional customer service
- Close liaison with the Customer Services Team to ensure that all customer orders are effectively processed, and inventory is maximised
- Attention to detail is critical whilst possessing the ability to prioritise workload to maximum effectiveness
- Ensure that all communication with team members is constructive and compliant to agreed timeframe and quality parameters
Direct Reportees
- Not applicable
Key Priorities
- Continual development of a continuous improvement culture supporting all Team members to actively contribute to ways of improving workflows
- Effective and clear communication both internally and externally on the barriers affecting success and a robust plan to eradicate and drive positive change
- Development of relationships with all UCD personnel through clear communication and regular face to face feedback
- Administer all correspondence with customers in writing with a particular focus on order amendments
- Proactive contribution to the development of the Order Process with a view to enhancing performance and always looking for ways to continually improve standards
Key Objectives
- To load >40 orders per day
- To achieve an accuracy of loaded orders >95%
- To ensure efficient confirmation of orders to customers within 24 hours
- To constantly evaluate all orders and inform customer of any discrepancies within 12 hours
- To manage company correspondence, complaints, and queries in an efficient and timely manner
**Salary**: £23,205.00 per year
**Benefits**:
- Company pension
- On-site parking
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Fen Drayton: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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