2nd Line Support Engineer

5 days ago

Poole, United Kingdom Mploy Staffing Solutions Full time

**2nd Line Support Engineer**
**Salary: £25k - £30k DOE**
**Benefits: Private Healthcare (BUPA) after 12 months, Free on-site parking space, Start at 21 days holiday + Birthday off + Bank Holidays, Bonuses paid for self-study Microsoft training**

**Hours: 09:00 to 17:30, Monday to Friday (1 hour for lunch)
Position:
**You will be working within the support team, providing 2nd line and some 3rd line levels of service to a very diverse customer base. You will work on a wide range of tasks across a variety of different technologies - cloud based, software, hardware,VoIP telephony, networking, and Wi-Fi. The role includes a variety of office based work, customer site visits, helpdesk and installs/projects.

**Responsibilities**:

- Providing primarily 2nd line (working towards 3rd line) support and services to a wide range of clients, partaking in a busy environment.
- Take ownership of problems through to resolution or escalate when necessary.
- Manage your own ticket queue efficiently, and work as part of a team to ensure all customers receive an excellent response time and service.
- Implementation, administration and troubleshooting of customer cloud-based services - particularly Microsoft 365 based services.
- Troubleshoot hardware, software, network, wireless and broadband problems - diagnosing and solving. Both remotely and on customer sites.
- Installation and configuration of router/firewall devices and wireless networks, including basic VLAN knowledge.
- On-site installation and configuration of PCs and laptops.
- Implementation, Administration and troubleshooting of customer on-premise servers - including Active Directory, Hyper-V, SQL Server and backups.
- Carry out occasional small network cabling installations (CAT5e/CAT6) and repairs to a high standard (including safe use of power tools when required).
- Liaising with third party hardware and software vendors for support when required.
- Rapidly establish a good working relationship with customers and other professionals
**Essential Requirements**:

- 2 years minimum IT support experience dealing with multiple clients and/or sites. Preferably in a similar MSP environment.
- Good understanding and support experience of Microsoft 365, Windows Server 2012-2019, Active Directory, Windows 10, IP Networking, Firewalls, Broadband.
- Full driving license and own vehicle.
Preferable Requirements:

- Experience of hardware from Dell, Draytek and Ubiquiti.
- Experience with VoIP technology

  • 2nd Line Support Technician

    3 days ago

    Poole, United Kingdom Resource Recruitment Full time

    **1st & 2nd Line IT Support Technician** **Job Location**:Poole, Dorset **Job Type**:Permanent **Salary**:£25,000 - £30,000 DOE **Hours**:Monday - Friday 9am - 5pm + onsite parking Due to growth and expansion our client is currently looking to recruit an 1st & 2nd Line IT Support Technician on a permanent basis. This is a fantastic opportunity to work...

  • 2nd Line IT Service Desk Engineer

    4 days ago

    Poole, United Kingdom 360 Recruitment Consultancy Ltd Full time

    360 Recruitment are a specialist IT recruiter, currently recruiting for 2nd Line IT Service Desk Engineer ( Office & WFH) to join one of the fastest-growing MSPs in the UK. **Role**: 2nd Line IT Service Desk Engineer (Office & WFH) **Salary**: Up to £35,000 basic ( Total Package Up to £41,000 Per Year) (If your salary requirement is higher than...

  • 2nd Line IT Service Desk Engineer

    3 days ago

    Poole, United Kingdom 360 Recruitment Consultancy Ltd Full time

    360 Recruitment are a specialist IT recruiter, currently recruiting for a 2nd Line IT Service Desk Engineer to join one of the fastest-growing MSPs in the UK. **Role**: 2nd Line IT Service Desk Engineer (Office Based) **Salary**: Up to £35,000 basic + Weekend Bonus, £150 for Each Weekend Day Worked + Benefits + 25 Days Holiday + Life Assurance + Health...

  • 1st Line IT Support

    4 days ago

    Poole, United Kingdom Resource Recruitment Full time

    **1st Line IT Support** **Job Location**:Poole, Dorset **Job Type**:Permanent **Salary**:Up to £26,000 per annum, depending on experience **Hours**:Monday - Friday 8am - 5pm with a half day on a Friday + onsite parking We are currently working alongside a Global Manufacturer based in Poole who are seeking a 1st Line IT Support Technician on a permanent...

  • IT Support, 3rd Line Msp}

    5 days ago

    Poole, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support, 3rd Line {**MSP**}** Poole (Hybrid) **£25,000 - £35,000** + On Site Training + Company Benefits - Are you an experienced IT Support technician looking to expand your career in the IT industry in a role where you'll find a competitive salary and on the job training within a fast growing IT Solutions Provider?_ On offer is an exciting...

  • 1st Line IT Support Engineer

    7 months ago

    Poole, United Kingdom Vent Full time

    **Job Title**: 1st Line IT Support Engineer **Location**: Poole, Dorset **Salary**: Up to £30,000 per annum DOE **Job type**:Full Time, Permanent Vent Engineering are a specialist in natural and smoke ventilation systems and have been manufacturing, supplying, installing and commissioning ventilation systems since 1988 for a variety of projects of all...

  • IT Support Engineer

    2 weeks ago

    Poole, United Kingdom Spectrum IT Recruitment Full time

    IT Support Engineer - Service desk and Networking Poole, Dorset £(phone number removed) + benefitsWe have an exciting opportunity to join an established business with as a Support Engineer / Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 2nd line engineers looking for a...

  • IT Support Engineer

    2 weeks ago

    Poole, United Kingdom CV-Library Full time

    IT Support Engineer - Service desk and Networking Poole, Dorset £(phone number removed) + benefitsWe have an exciting opportunity to join an established business with as a Support Engineer / Support Analyst supporting a range of customers. The company have a structured 1st, 2nd and 3rd line team and are looking for strong 2nd line engineers looking...

  • IT Support Engineer

    3 days ago

    Poole, United Kingdom Spectrum IT Recruitment Full time

    **IT Support Engineer - £28,000 - Remote** Working across 1st & 2nd Line issues you will provide excellent customer service when responding to a variety on client issues, taking ownership from the initial call to resolution. Required skills/experience: - Ability to logically troubleshoot IT & Software issues - Experience within an IT Support role - Use...

  • It Support Engineer

    3 weeks ago

    Poole, United Kingdom Spectrum It Recruitment Limited Full time

    Excellent opportunity for an experienced IT Support Engineer to join a great clients team based in Poole.Submit your CV and any additional required information after you have read this description by clicking on the application button.You'll join a small but well established team and will be expected to provide both 1st and 2nd line Support.You will need to...

  • Infrastructure Support Technician

    3 days ago

    Poole, United Kingdom Mexa Solutions LTD Full time

    Infrastructure Support Technician, with an infrastructure support background of providing 2nd line infrastructure support in a managed service environment, is required for a Managed Service Provider based in Bournemouth, Dorset, paying from £25,000 - £35,000. **Shift working pattern - 4 days on/off, 12 hour working pattern, across day & night...

  • IT Support Engineer

    6 days ago

    Poole, Dorset, United Kingdom Spectrum It Recruitment Limited Full time

    Excellent opportunity for an experienced IT Support Engineer to join a great clients team based in Poole. You'll join a small but well established team and will be expected to provide both 1st and 2nd line Support. You will need to be comfortable working both as a team and as an individual and will also need to be happy to be based on-site in Poole full...

  • IT Support Engineer

    3 weeks ago

    Poole, United Kingdom Spectrum IT Recruitment Full time

    Excellent opportunity for an experienced IT Support Engineer to join a great clients team based in Poole. You'll join a small but well established team and will be expected to provide both 1st and 2nd line Support. You will need to be comfortable working both as a team and as an individual and will also need to be happy to be based on-site in Poole full...

  • It Support Engineer

    3 weeks ago

    Poole, United Kingdom Spectrum It Recruitment Full time

    Excellent opportunity for an experienced IT Support Engineer to join a great clients team based in Poole.You'll join a small but well established team and will be expected to provide both 1st and 2nd line Support.You will need to be comfortable working both as a team and as an individual and will also need to be happy to be based on-site in Poole full...

  • IT Support Engineer

    2 weeks ago

    Poole, United Kingdom Spectrum IT Recruitment Full time

    Excellent opportunity for an experienced IT Support Engineer to join a great clients team based in Poole. You'll join a small but well established team and will be expected to provide both 1st and 2nd line Support. You will need to be comfortable working both as a team and as an individual and will also need to be happy to be based on-site in Poole full...

  • IT Support Engineer

    3 weeks ago

    Poole, United Kingdom CV-Library Full time

    Excellent opportunity for an experienced IT Support Engineer to join a great clients team based in Poole. You'll join a small but well established team and will be expected to provide both 1st and 2nd line Support. You will need to be comfortable working both as a team and as an individual and will also need to be happy to be based on-site in Poole full...

  • It Support Engineer

    2 weeks ago

    Poole, United Kingdom Spectrum It Recruitment Full time

    Excellent opportunity for an experienced IT Support Engineer to join a great clients team based in Poole.You'll join a small but well established team and will be expected to provide both 1st and 2nd line Support.You will need to be comfortable working both as a team and as an individual and will also need to be happy to be based on-site in Poole full...

  • IT Support Engineer

    4 days ago

    Poole, United Kingdom Spectrum IT Recruitment Full time

    Excellent opportunity for an experienced IT Support Engineer to join a great clients team based in Poole. You'll join a small but well established team and will be expected to provide both 1st and 2nd line Support. You will need to be comfortable working both as a team and as an individual and will also need to be happy to be based on-site in Poole full...

  • It Support Engineer

    2 weeks ago

    Poole, United Kingdom Spectrum It Recruitment (South) Ltd Full time

    Job Description Excellent opportunity for an experienced IT Support Engineer to join a great clients team based in Poole.You'll join a small but well established team and will be expected to provide both 1st and 2nd line Support.You will need to be comfortable working both as a team and as an individual and will also need to be happy to be based on-site in...

  • Technical Support Specialist

    6 days ago

    Poole, Poole, United Kingdom Spectrum It Recruitment Limited Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team in Poole, Dorset. As an IT Infrastructure Engineer, you will be responsible for providing exceptional support to our clients.Location: Poole, DorsetSalary: £27,500-37,500 + benefitsThis is an exciting opportunity to progress your career as a 2nd line engineer, working...