Support Officer

3 days ago

Oxford, United Kingdom A2Dominion Housing Group Ltd. Full time

**Support Officer**
**Location: 6 Collins Street, Oxford**
**Permanent, 36 hours per week**
**Salary: £22,286 - £26,978 per annum**

**Who we are & what we do**:
We are a residential property group with a social purpose.
We’re committed to supporting all our customers to live independently so they can enjoy their homes and neighbourhoods.

Our values and vision underpin all that we do: Deliver; Respond; Innovate; Value Diversity; Enterprise.

**About the Job & You**:
To deliver high quality person-centered support to customers living in supported accommodation service in accordance with the Person Centered principles, enabling clients to sustain their tenancies by promoting independence, freedom and choice.*
*

**Responsibilities include, but are not limited to**:

- Assess referrals and engage with prospective clients using a person-centered approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate.
- Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
- Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes.
- Flexibly deliver the support identified in an Independent Living Plan through regular person-centered contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies (for example Adult Social Care, Criminal Justice, Health services) and internal departments.
- Engage in continuous professional development and reflective practice.
- Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained.
- Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required.
- Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner.
- Actively contribute to the collection of data to be used in statutory returns.
- To empower clients to ensure the safety, security and cleanliness of the project, including adherence with internal policies and procedures and reporting repairs where necessary
- Handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations.
- High level of relationship skills: empathy, mutual acceptance, supportive and constructive challenge; positive expectation for the future.
- Professional and value led with integrity, inclusivity and respect for diversity.
- Work outside of standard office hours, as required, to deliver services, following lone working procedures.

**Qualifications & Experience**:

- A working knowledge and understanding of how to support people in achieving and maintaining independence
- Experience of providing support to diverse client groups
- Experience of working with clients experiencing substance misuse and mental health.
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)

**Rewards & Benefits**:

- Group Bonus
- 25 days leave (Rising to 28 after 3 years’ service)
- Flexible benefits - £300 allowance
- Above & Beyond the Call of Duty Awards
- Customer Experience Awards
- Employee Assistance Program
- Eyes tests and Flu vouchers
- Sports & Social Club
- Season Ticket Loan
- Staff Consultative Committee
- Learning & Development:

- Professional Networks, including The National House Federation
- Leadership Development program

As an employee of A2Dominion, we want you to feel fairly rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. All permanent members of staff receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. You are also provided with discounted childcare vouchers and cycling equipment throughout the year, and you pay for them by monthly salary deductions. Employees are usually provided with grace days to cover the period between Christmas and New Year, in 2018 we have increased it to 4 days, half a day more than the usual three and a half grace days. On top of all of this you will also receive 25 days annual leave.
**Feel at home**

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working us.

**Salary**: £22,286.00-£26,978.00 per year

Schedule:

- Day shift

Work Location: One location

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