2nd Line Support Engineer

3 weeks ago


Eastbourne, United Kingdom Clearwater People Solutions Ltd Full time

We're currently recruiting for a 2nd Line Support Engineer on behalf of our client, an innovative MSP on a permanent basis.

This role is based in the office located in Eastbourne and will be hybrid after 3 months.

The 2nd line Support Desk Engineer will be responsible troubleshooting technical issues to a second line level, escalating calls to 3rd line and attend client sites when needed.

A driving license is required.

**Key skills & experience for the 2nd Line Support Engineer**
- 2 years' experience providing support
- Driving license
- Office 365
- Active Directory
- Azure
- MSP essential

**Responsibilities for the 2nd Line Support Engineer**
- Provide excellent customer service
- Attend client sites when needed
- Provide effective and proactive second line support to our clients
- Ensure that requests are properly interpreted and recorded accurately



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