Reception Apprentice

4 weeks ago

Birmingham, United Kingdom Marriott International, Inc Full time

**Job Number** 23120488

**Job Category** Rooms & Guest Services Operations

**Location** Delta Hotels Birmingham, 12 Hagley Road Five Ways, Birmingham, England, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**Reception/Front Desk Apprentice**

Delta Hotels by Marriott Birmingham has a fantastic opportunity for an Apprentice to join their friendly Front Desk team.

**Brief overview of vacancy**

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. Creating the smoothest check-out experience, you’ll make sure they leave us happy too.

**What you’ll do**
- Process guest check-ins, assigning rooms and activating room keys Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
- Answer, respond to and process all guest calls, messages, questions, or concerns
- Give guests information and directions regarding property and local areas of interest
- Process check-outs and resolving any disputed charges
- Process payments and room charges
- Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

**Perks you deserve**

In addition to an hourly rate of pay, ensuring you are paid for every hour worked, we’ll support you in and out of the workplace by offering:

- Meals - Tasty and Varied Meals in our Associate Dining Facility
- Uniform & dry-cleaning service
- Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema’s and more
- Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide
- Holidays - 20 days holiday plus 8 Bank Holidays increasing with service
- Pay - Annual Performance Related Pay Review
- Health - Cycle to work scheme
- Pension & Life Assurance
- Flexibility - do you need flexibility in your life, talk to us as we know worklife balance is important
- Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
- Develop and Grow - Comprehensive Training and Development programs
- Career - career progression opportunities are endless as the #1 leader in hospitality worldwide
- Celebrate - Awards and Recognition Celebrations
- Events - Monthly Calendar of Associate Focused & Fun Events

**Future Prospects**

Upon successful completion of the apprenticeship, you may be offered a permanent position. With the opportunity to progress within the company.

**Skills required**

Previous experience in a similar role would be preferable but not essential, as full training will be provided.

**Qualifications required**

No previous qualifications required.

**Personal qualities**

What we’re looking for
- A warm, people-oriented demeanour
- A team-first attitude
- A gift for paying attention to the smallest details

**Things to consider**

As an Apprentice you will be included on a Level 2 Hospitality Team Member Apprenticeship.

Apprenticeship standards are aimed at developing skills within the Apprentice’s chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English. Once the apprentice has completed a minimum of 12 months training and the employer and Inspiro's Regional Trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role. Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your Worldat Delta Hotels.

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