Night Auditor/receptionist
4 weeks ago
**As Night Auditor your key responsibilities include**:
- To ensure that all guests are welcomed to the hotel and delivering friendly and efficient service to guests
- To deal with any guest queries or problems during their stay and ensure that they are being looked after
- Running the Night Audit function and to be able to deal with all reservation queries
- Carrying out operational tasks, such as Checking in/out guests, Bar service, Porter duties, general cleaning duties.
- Conducting fire walks and ensuring that the building is safe and secure during the shift
- Providing accurate shift handovers ensuring all items requiring attention are detailed and the shift checklist is completed to required standard
- Ensuring telephones are answered promptly and politely, according to Company standard
- Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service
- Being fully aware of and understanding Fire, Bomb, Health & Safety and emergency procedures.
**Essential Skills Required**:
- Previous Hotel Reception experience in a quality hotel
- Experience of Night shift is advantageous
- Excellent communications skills
- A positive, ‘can do’ attitude and Excellent customer service skills
- Knowledge of Opera PMS advantageous
**Salary**: £10.00-£10.42 per hour
Schedule:
- Night shift
Ability to commute/relocate:
- Blackpool FY14PW: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 15/05/2023
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