Night Auditor/receptionist

**As Night Auditor your key responsibilities include**:

- To ensure that all guests are welcomed to the hotel and delivering friendly and efficient service to guests
- To deal with any guest queries or problems during their stay and ensure that they are being looked after
- Running the Night Audit function and to be able to deal with all reservation queries
- Carrying out operational tasks, such as Checking in/out guests, Bar service, Porter duties, general cleaning duties.
- Conducting fire walks and ensuring that the building is safe and secure during the shift
- Providing accurate shift handovers ensuring all items requiring attention are detailed and the shift checklist is completed to required standard
- Ensuring telephones are answered promptly and politely, according to Company standard
- Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service
- Being fully aware of and understanding Fire, Bomb, Health & Safety and emergency procedures.

**Essential Skills Required**:

- Previous Hotel Reception experience in a quality hotel
- Experience of Night shift is advantageous
- Excellent communications skills
- A positive, ‘can do’ attitude and Excellent customer service skills
- Knowledge of Opera PMS advantageous

**Salary**: £10.00-£10.42 per hour

Schedule:

- Night shift

Ability to commute/relocate:

- Blackpool FY14PW: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 17/07/2023