Audio Visual Supervisor

6 months ago

London, United Kingdom EOS Full time

**WHO WE ARE**:
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT/AV provider and are proud to deliver our services through global simplicity with trusted transparency.

**WHAT YOU'LL DO**:
**Other areas of responsibility include**:

- Build trust between team members.
- Inspire and motivate teamwork for achieving goals.
- Influence valuable changes.
- Be open to new ideas coming from team members.
- Consult frequently with key team members.
- Establish an open discussion for decision-making.
- Distinguish the team from others - create an identity for the team
- Train new resource on EOS/client standards
- Participate in the development of the EOS/client standards providing ideas on how they can be improved
- Ensures all employees receive the appropriate training and education, including ongoing compliance training.
- Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.
- Practices cost improvement strategies, maintaining profitability and growth of area.
- Provide support to the PMO team in the correct selection of field resource to ensure successful project delivery
- Implements location-specific and area quality goals and action plans in order to achieve quality standards.
- Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.
- Participate in the hiring of new field resource
- Work alongside the field operations team in co ordinating team members to clients.

**WHAT YOU NEED TO SUCCEED**
- Must have experience leading teams of AV Technicians
- 5 years' experience in the field installing Audio Visual hardware on large scale projects
- Must be able to read and understand plans to ensure everything is done correctly
- Must be agile, and exhibit a strong sense of urgency
- Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism
- Good organization and time management skills with proven ability to manage multiple priorities
- Good written and verbal communication skills
- Must have critical thinking and problem solving ability
- Be flexible and adaptable to change and hours of work, to meet the needs of the customer

**TECHNICAL SKILLS**:

- Installation of Audio Visual hardware to a high standard
- Worked on large scale GC led projects
- Configuration of typical Audio-Visual hardware (Crestron, Biamp, QSC, Extron, Cisco, Poly (HP), Logitech, Zoom, Neat, Shure etc.)

**Management Skills**:

- 5+ years experience of leading a team
- Good interpersonal skills
- Good communication skill, influencing skills, business strategy and planning skills
- Certified in management course is not desirable however would be beneficial.

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