Front of House Mobilisation Manager

3 weeks ago

Oldbury, United Kingdom OCS Group UK Ltd Full time

We have a vacancy for a Front of House Mobilisation Manager to join our Business & Industry team initially on a temporary contract for 5 months
You'll be responsible for the implementation and management of high end front of house services on various locations across UK. Although this role will not have direct line management responsibilities you will be working closely with the regional managementteam supporting them in the mobilisation and management of the services, constantly driving service excellence and ensuring consistent 5* service delivery.
This is a fully front of house focused role and as such you will be looking at the entire front of house service delivery - including receptionists, security officers, guest ambassadors, and anybody else contributing towards an impeccable guest journey.
Part of your role will also involve developing sales material as needed and attending sales presentations.
You'll be working Monday to Friday and whilst there is an opportunity for a hybrid style of working you will be on client premises for a certain number of days per week so regular UK travel will be required
**Responsibilities will include**:

- Responsible for supporting the regional management team and internal support teams such as HR, recruitment, IT, etc in managing of front of house contracts, maintaining client relationships to ensure delivery of consistent and excellent service
- Ensuring the training and development of front of house staff
- Attending client presentations and tenders as and when required
- Taking personal ownership and responsibility for the standards of service delivered at our client locations.
- Ensuring excellent reporting and account management are maintained and constantly developed
- Implementing service innovations that enhance and maintain a seamless and personal customer journey and experience
- Working with other departments and 3rd parties to ensure efficient communications and excellent teamwork
- Attending regular client and staff meetings to discuss areas of improvements
- Operational Front of House audit lead
- Mystery guest shopping
- Regular communication for all Front of House staff and wider company
- Constantly developing your own knowledge about industry best practices for front of house services
- Close collaboration with the security services department and as such you are expected to constantly develop your own skills in this area with regular training and meeting attendance

**Qualifications and Experience required**:

- Leadership Training
- Account Management
- Ideally Trainer Qualifications
- Must have 4 or 5 star hotel or corporate experience and passionate about 5 star service
- Experience managing departments according to Key Performance Indicators
- You will need to be an inspirational leader to your team able to motivate to deliver high service standards. It is imperative that you have proven performance management skills.
- Experience in working in close collaboration with senior staff members
- Proven experience with developing and maintaining excellent working relationships with the team and clients
- Ability to think strategically in developing the business and influencing people
- Have great interpersonal skills and a natural ability to positively influence business decisions
- Level of understanding of all aspects of working in a people-oriented service business and awareness of the market within which the business operates
- Must have excellent communication, written and oral and immaculately presented
- Computer Literate

**What will you get in return?**
- An enhanced pension scheme (above auto enrolment rates) - to save for the future
- Life Assurance - to protect your family should the worst happen
- 25 days holiday, plus 8 bank holidays on top
- Option to purchase additional annual leave
- Private Medical Insurance - to protect you
- Access to 100s of high street discounts
- Financial Wellbeing support - Access to low interest loans
- Recognition scheme 'OCS Stars'- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Health & Wellbeing Support

**Why join OCS Group UK Ltd?**
OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.
We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.
OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.
We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.
We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship pro

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