Sales Support Administrator

3 weeks ago


Remote, United Kingdom Foundry Full time

We are a global company with a mission to advance the art and technology of visual experience. We know that creating an inclusive environment that values and encourages different perspectives is critical for our success, and the success of our people. We are learning, listening and taking action to be better and foster trust in our community. Our goal is to ensure every person working at Foundry feels safe and free to be themselves, to share their ideas or concerns and that there is equal access to opportunities for all.

**THE ROLE.**

Reporting into the EMEA Sales Support Supervisor, the Sales Support Administrator will work closely with the EMEA & Americas Sales team to assist in the day to day running of the sales department and uphold a good rapport with our customers and partners.

**THE RESPONSIBILITIES.**

Duties will include but are not limited to:

- Managing the sales and licensing inbox, primarily focusing on queries from EMEA and Central & Eastern America.
- Providing excellent customer support in a timely manner
- Supporting Regional Sales Team with customer and licensing queries
- Supporting Regional Sales Team with account management including license counts, license generation and occasional quotes
- Sales order processing
- Creating various types of licenses for our customers and partners
- Working on Salesforce database and helping to maintain data
- Keeping up to date with all new processes that require sales support input
- Any other additional duties the Company may reasonably require to meet

the needs of the Company's business.

**Requirements**:

- It is essential that you have over 1 year’s previous experience of working in a busy administration environment.
- Database skills. Ideally Salesforce CRM but training will be given.
- Experience in a customer service environment beneficial.
- Strong IT skills and good working knowledge of Microsoft Office
- Excellent communication skills with good spoken and written English.
- Assertive and approachable, you will be a team-player and a good communicator who can ensure that you are proactively aware of the needs of teams that you support.
- Professional with a methodological approach to tasks, you must be able to effectively prioritise and organise your workload to support the team accordingly, contributing towards the highest standards of service we provide for our customers.
- Someone who is flexible and able to deal with change and a busy workload.
- Possesses a can-do attitude and is committed to getting the job done.

**THE COMPANY.**

Foundry develops creative software for the digital design, media and entertainment industries. With a 20-year heritage and a portfolio of award-winning products, Foundry advances the art and technology of visual experience in partnership with creative leaders around the globe.

Clients and partners include major feature film studios and post-production houses such as Pixar, ILM, MPC, Walt Disney Animation, Weta Digital, DNEG, and Framestore as well as automotive, footwear, apparel and technology companies such as Mercedes, New Balance, Adidas and Google. Foundry partners with these companies to solve complex visualization challenges to turn incredible ideas into reality.

The company’s products are used to create breathtaking visual effects sequences on a wide range of feature films, video-on-demand, television and commercials. Foundry software was integral in the making of every VFX Oscar-winning film, award-winning TV shows and commercials for more than a decade.

Founded in 1996, Foundry is headquartered in London, with 300 staff and a presence in the US, China, Japan, Australia and Europe. In 2015, the London Stock Exchange named Foundry one of the “1000 Companies to Inspire Britain.” It regularly features in The Sunday Times’ Tech Track as one of Britain’s fastest-growing private technology companies.

**Benefits**
- Pension scheme & life assurance
- Health cash plan & medical insurance
- Bonus scheme
- Season ticket loan
- Company’s social events
- Anniversary day off
- Passion Days
- Flexible working
- Annual personal learning & development time



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