Junior Customer Service Executive
5 months ago
After a year that kept us on our toes, we're growing like crazy and need a Junior Customer Service maestro to join our London team.
**As a key player on our team, get ready to**:
**Case Prioritisation Guru**: Your superpower? Prioritising cases with finesse Follow our internal procedures and trust your instincts to escalate those special cases to our rockstar senior team members.
**Phone Charisma Extraordinaire**: If you've got awesome telephone skills, consider it a golden ticket Your knack for charming conversations is a major plus.
**Logistics Dance Captain**: Take the lead in the logistics dance Manage the inbound and outbound logistics magic in our head office.
**Team Spirit Maven**: Join forces with our Operations and Sales dream team Share your thoughts and feedback to keep the synergy flowing like confetti.
**As our Part Time Junior Customer Support Executive, we're looking for someone who brings**:
**Customer Happiness Expertise**: You've got the experience, and customers love you for it
**Problem-Solving Wizardry**: Your passion? Answering questions and solving problems by tuning in to customers and proactively finding solutions.
**Communication Charm School Graduate**: Speak and write English with the confidence of a rockstar. Your communication skills light up the room.
**Growth Enthusiast**: Ready to soak in knowledge and improve based on NPS feedback. Your motto? Learning is the ultimate power-up.
**Problem-Solving Ninja**: Quick on your feet and comfortable taking ownership. You're the hero of instant solutions.
**Results-Driven Dynamo**: Make excellence a habit. Elevate our customer's experience and be a key player in our ongoing success story.
️ **Tech-Savvy Magician**: Navigating customer service tools (Freshdesk or similar, chat systems, NPS feedback) is second nature.
️ **Organisational Maestro**: Keep the show running smoothly with your top-notch organisational skills.
**Who are we?**
We’re proud to be one of the fastest-growing menswear companies in the UK. Powered by data and a love of tailoring, we are offering made-to-measure clothing that’s disrupting the sector, and we’re passionate about our team and our customers
**What's it like working at Edit Suits?**
At Edit Suits, we're all in this success journey together. We're all about innovation, big dreams, and thinking anything's possible. With our curious, bold, and resilient spirit, we're always hungry for learning and growing.
We move fast, focusing on making a real impact. Taking charge of solutions and always pushing ourselves to do better is our thing. And guess what? We're totally obsessed with our customers. We're like one big, supportive team here, cheering each other on and celebrating all the wins
**Benefits**:
20 days holiday (_plus bank holidays_)
An extra holiday day is added each year
Generous staff allowance
Frequent team socials and events
Unlimited tea and coffee
**Job Type**: Part-time, Permanent, 40 hours (5 days), Monday - Friday.
Work authorisation: United Kingdom_ (required)_
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