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Personal Injury Claims Handler

4 months ago

Manchester, United Kingdom Resolve Recruitment Services Full time

Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Personal Injury Claims Handler to join their fast-paced claims division.

When you join the PI team, our client will value your experience and ideas and encourage you to play an active role in shaping how they respond to the changing face of injury claims. They follow a One Team approach, and their colleagues support each other to achieve individual as well as team and wider business objectives.

Our client understands the importance of their people and you will be part of a culture of caring where you are seen as an individual.

Working in one of their friendly teams and modern offices you will have the opportunity to learn about the whole claims function.

**You will need a minimum authority level of £7,500 (with a current motor insurer background) to be considered for this role.**

There will be opportunities to progress as they actively look to promote from within.

If you want to work in an innovative, fast paced but supportive environment where your ambitions can be achieved, then our client's insurance company could be exactly what you are looking for.

There are several roles and at 3 levels. **Level 1** and **level 2** which pays between £22,000 to £31,500. **Level 3** up to £40k - DOE

Your role as a **Personal Injury Claims Handler **will be to proactively manage a portfolio of personal injury claims, across all jurisdictions, in an efficient and effective manner from outset to conclusion, complying with all appropriate regulations, legislation and policy guidelines.

**Personal Injury Claims Handler (All Levels) Job responsibilities**:

- Proactively manage Injury claims within a personal authority amount
- Validate policy indemnity for each claim, ensuring that the correct insurer status applied
- Manage and negotiate a limited caseload of development files on referral to mentor or Senior Technical Claims Negotiator
- Manage Third Party Property Damage (TPPD), including credit hire claims, in accordance with procedural requirements and own authority limits
- Process claim payments in accordance with personal authority
- Ensure all claims handled hold case specific reserves and that our client's reserving philosophy is adhered to on each claim.
- Be responsible for personal development requirements in specialist area, by attending all training sessions to ensure understanding of technical issues
- Ensure compliance with all regulatory and corporate policies and requirements (including “Treating Customers Fairly” principles)
- Proactively manage incoming telephone calls
- Manage claim costs within personal allocation by achieving most economical settlement
- Identify potential fraudulent claims and action in accordance with guidelines
- Develop and maintain effective relationships with colleagues and business partners.
- Ensure that all expressions of dissatisfaction are registered in accordance with complaint procedure
- Ensure that the prompt referral of all claims outside personal authority limits to a Senior Technical Claims Negotiator or the Technical Claims Team Leader
- Achieve all personal objectives, Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
- Identify and pursue all potential recoveries from the relevant parties
- Any other reasonable duties, including general claims tasks as required

**Personal Injury Claims Handler (All levels) Experience & knowledge**:

- Strong motor claims experience working within a bodily injury claims environment **(Desirable)**:

- Experience handling claims within an OIC (Official Injury Claims) Portal or similar **(Desirable)**:

- Previous customer service experience within financial services or Graduate level applicant will be considered
- Proven track record in personal injury claim handling, including dealing with personal injury claims within and out with the RTA Portal
- Technical expertise with exposure to third party claims including credit hire and liability
- Commercial awareness
- Knowledge of regulatory framework relating to Motor Claims Understanding of the main principles of English Law as it applies in the technical motor claims and legal field
- Previous knowledge of FCA requirements (including TCF) and the regulatory framework relating to Motor claims
- Understanding of all aspects of motor claims, to include credit hire and potential fraud
- To be conversant with the all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)
- Understanding of the RTA and Article 75 status within Motor Claims
- **Generous competitive starting salary plus fantastic benefits (Between £22,000 to £40,000 - Depending on experience)**:

- **A fun, energetic and lively working environment**:

- **Excellent career progression opportunities with increased salary available on completion of Progression level matrix**: