Personal Injury Claims Specialist

2 months ago

Manchester, United Kingdom First Central Insurance Management Ltd Full time
About the Role

We are seeking a highly skilled and experienced Personal Injury Claims Specialist to join our team at First Central Insurance Management Ltd. As a key member of our Claims team, you will be responsible for managing a portfolio of moderately complex Personal Injury claims, including third party motor claims and associated damage claims.

Key Responsibilities
  • Manage and negotiate a caseload of Personal Injury claims, including third party motor claims and associated damage claims, within agreed authority levels.
  • Ensure all files are reserved accurately and liability is agreed within existing case law and accident circumstances.
  • Process and authorise claim payments as required within personal authorities.
  • Effectively negotiate with customers, suppliers, and all relevant Third-Party representatives.
  • Proactive management, assessment and sign off all litigation, including tracking trends and identifying process improvements.
  • Ensure any bodily injury claims which exceed the large loss criteria are reviewed and promptly reported to our Large Loss team.
  • Identify and champion potential fraudulent claims and participate in internal audit activity.
  • Act as a mentor, buddy and referral point to our Personal Injury Handlers.
  • Assist colleagues with new starter training.
  • Develop and maintain effective relationships with colleagues and business partners.
  • Carry out duties, activities and tasks as directed within the Customer and Operations pillar.
  • Ensure compliance with Company Policies, Values and guidelines at all times.
Requirements
  • Proficient experience of handling personal injury claims, including indemnity validation, accurate reserve setting, liability resolution, quantum assessment and settlement techniques.
  • Proficient experience of handling third party Injury claims, liaising effectively with different claimant representatives (KYO/ Non KYO).
  • Proficient knowledge of liability assessment.
  • Proficient knowledge of RTA liability and litigation processes and ability to risk assess cases. Good knowledge of RTA/Article 75 and how or when to apply.
  • Detailed knowledge of all appropriate and relevant personal injury case law and the current legal landscape.
  • Proficient knowledge of motor claims, including all areas of moderately complex Personal injury.
  • A good knowledge of working with the MOJ and OIC portals.
  • Full understanding of the main principles of English, Scottish, Irish and Foreign Law as it applies in the technical motor claims and legal field.
  • Solid understanding of all aspects of motor claims, to include credit hire, litigation, and potential fraud.
  • Experience of working and assisting colleagues in a team environment.
  • Commercial awareness and ability to shape counter strategies.
Skills
  • Thorough and effective communication skills, both verbal and written.
  • Strong Negotiation and influencing skills.
  • Excellent time management and organisation skills.
  • Good assertive skills.
  • Auditing and coaching skills.
  • Ability to act as a mentor/develop other and detect training needs.
  • Ability to identify areas of business improvement.
Behaviours
  • Tenacious and strong negotiator.
  • Self-motivated and enthusiastic.
  • Able to evidence a thorough approach to claims handling.
  • Emphasis on attention to detail and accuracy.
  • Ability to work on own initiative and equally collaborate with others.
  • Flexible approach and positive attitude.
  • An organised and proactive approach.
  • Confident in presenting complex information.

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