Programme & Membership Customer Assistant

2 weeks ago


Aberdeen, United Kingdom Aberdeen Appointments Agency Full time

A fantastic opportunity for a Programme & Membership Customer Assistant to join an established team within a fast paced environment in Aberdeen on a temporary basis.

The primary focus of this position is to deliver a high quality, timely and efficient front-line customer administration service across customer facing activities including memberships, bookings and telephone enquiries.

**RESPONSIBILITIES**
- To answer and respond to all enquiries for programmes and memberships and for the general Client’s enquiry line
- Maintain awareness of the company’s product offer and programmes and identify opportunities to cross or upsell products to customer contacts
- To utilise the appropriate software solution for all associated programmes including administration processes, customer sign ups, waiting list management and allocation
- To support the staffing administration processes including recording absences, training, communications and timesheet processes
- To support all payment collection processes including direct debit and top up systems, dealing with customer enquiries and utilising the appropriate software solution to track, record, resolve and refer to others as necessary
- To maintain stock records and identify reordering required for items such as membership cards, programmes, certificates, badges and other marketing
- To administer bookings, liaising with customers, clubs and other teams as necessary

**KEY REQUIREMENTS**
- Have a participative and collaborative style of working, underpinned by strong interpersonal skills that ensure effective team work
- High standards of professional behaviour, creating effective working relationships based on mutual trust and respect
- Use appropriate management information systems, maintain confidentiality and observe data protection guidelines
- Work with information technology and associated systems, and where appropriate, existing technology arrangements and consultative procedures will be applied in accordance with Company policies
- Undertake appropriate training associated with the duties of the post
- The hours of work will be carried out in line with a shift pattern in operation and may include early morning, evening, night and week-end work

**Job Types**: Full-time, Temporary contract

Work Location: One location



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