Security Response Supervisor

2 weeks ago

Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

The postholder will be responsible for day to day supervision of a team of security personnel and will allocate work to meet the changing demands placed and/or emergencies requested. They will also be responsible for responding to all Trust security and fire alerts in a timely manner.

The postholder will work as part of a cohesive team providing an effective security service to the Trust.

Direct the work of the officers and allocate staff resources to duties and activity on site as appropriate.

Ensure security staff arrive for work promptly and check they are dressed smartly, clean and wearing appropriate clothing & Personal Protective Equipment (PPE).

Ensure eRoster is completed for shift times and escalate any matters to management.

Manage the allocation and notification of additional bank shifts.

Responsible for the issue and control of all equipment provided to security staff including radios, body worn cameras, PPE and conduct random officer compliance checks and record outcomes.

Ensure staff are rostered with sufficient breaks and manage staff to maximise patrol duties avoiding unnecessary time spent in the control room.

Carry out formal hand over at the start and end of shift to identify any ongoing issues for attention and brief own team accordingly.

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Communication

Confidently, professionally and courteously communicate with individuals from different backgrounds, cultures and beliefs. If required, using recognised techniques, de-escalate potentially difficult situations.

The postholder will communicate daily with patients, visitors and colleagues on hospital premises who may require help and assistance.

Communicate effectively with victims who may be distressed following e.g. an assault or who may be confused or lost.

Will liaise with both internal and external stakeholders e.g., Police, Fire Service, Senior Management of the Trust.

Frequent requirement to visit wards/departments to directly address inappropriate behaviours displayed by patients/members of public.

Conduct yourself in a professional, courteous, polite manner at all times.

Be firm and resolute when dealing with those individuals who may wish to cause distress to others and/or disruption on hospital premises.

Appropriate use of two-way radio to communicate with Security Control Room and other Security team members.

Training and Development

The postholder will undertake all mandatory & statutory training and will be responsible for ensuring compliance as per Trust requirements.

The postholder will be expected to undertake any additional training or development pertaining to the requirements of the role of a Supervisor within the Security Service.

Postholder will be expected to participate in an annual appraisal to discuss personal development and future training requirements/needs.

Undertake appropriate qualification in the management of a CCTV system and be proficient in the ability to produce evidential quality CCTV DVDs for Police or internal Information for Human Resources investigation purposes.

Data protection requirements to be observed and complied with.

Procedure for handover of CCTV footage to be followed to ensure that the Trust Information Governance and statutory Data Protection Legislation are complied with.

ORGANISATIONAL RESPONSIBILITIES

Completion of factual and thorough reports following an incident using the hospital reporting system.

Complete entries in Pocket Notebook following an incident to aid in completion of incident reports.

Report faulty equipment to in timely manner, wherever possible, the same day.

Wear protective body equipment such as stab vest when on duty, other than on official breaks. Be responsible for safe and appropriate storage of issued PPE, reporting defects to the Assistant Manager in a timely manner.

Accept lost/found property and follow procedure for storing items safely overnight along with completion of the relevant paperwork.

Ensure all administrative and record-keeping systems required by management are adhered to and kept neatly and diligently.

Maintain accurate logs of duties performed during the shift.

Incidents involving any form of restraint (clinical or physical) must be recorded as soon as reasonably possible using the hospital reporting system.

The postholder will be a key member of the hospital lockdown procedure.

Take part in the practice of a hospital lockdown on an annual basis.

Assist in evacuation of premises should there be a threat to the safety of the building and those within it.

May be required to participate in audits or surveys within security service.

The postholder will be expecte

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